Shopify app
NewDemfilz Support Tickets
Support portal on your storefront, ticket desk in your admin
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Directoroy.com.au Pty Ltd
- Launched
- October 10, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19.95/month
band: $10 to $29 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 100 MB storage for tickets and files |
| Pro | $19.95/month | $199/year | 30 days | none stated | not listed |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Self-service
- Contact form
Workflow automation
- Auto-reply
- Response templates
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Customer notifications
- Analytics
- Reports
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Directoroy.com.au Pty Ltd
- Apps in the dataset:
- 1
- Address:
- 383 George St, Sydney, NSW, 2000, AU
- Website:
- demfilz.com
- Support email domain:
- directory.com.au
- English support:
- yes
- Resources:
- Privacy policy
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Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 93 words.Show
- Storefront support portal where customers open and follow their own tickets
- One admin desk: internal notes, canned replies, filters, search and CSV export
- Departments, SLA targets and round-robin auto-assign to route every ticket
- Reminders, auto-close and editable templates for every notification email
A help desk for your store: a support portal on your storefront and a ticket desk in your admin.
Demfilz Support Tickets turns your store into a help desk. Customers open and follow tickets from a support portal on your storefront, or an optional form block, and attach the order in question. Staff work every ticket from one screen in the Shopify admin: internal notes, canned replies, filters, search, bulk actions and CSV export. Departments, SLA targets, round-robin auto-assign, reminders and auto-close keep the queue moving. Every notification email is an editable template.
Questions and comments
Questions people ask about Demfilz Support Tickets, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.