Shopify app
NewShieldDesk ‑ AI Support Inbox
AI support inbox that answers order questions for you
- Rating on Shopify
- 5.0(2)
- Reviews
- 2
- Developer
- Approid Tech
- Launched
- May 18, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.65
category median 4.65
Reviews in the last 180 days
2
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
$9/month
band: Under $10 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 50 messages per month; All features included; AI drafts from live order data; All channels in one inbox; Spam filtered automatically |
| Starter | $9/month | not offered | 7 days | none stated | 1,000 messages per month; All features included; Auto-answers order status; Cancel, refund or reroute orders; Reports, saved replies, team inbox |
| Pro | $19/month | not offered | 7 days | none stated | 5,000 messages per month; All features included; Priority support; Auto-answers order status; Reports, saved replies, team inbox |
| Business | $49/month | not offered | 7 days | none stated | 20,000 messages per month; All features included; Dedicated onboarding; Priority support |
Rating distribution
2 ratings on the listing when last refreshed.
- 5 stars2(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 2, 2026Melbourne Holocaust MuseumAustraliaAbout 1 hour using the app
"Excellent customer support tool. Easy to use, saves time, and helps us respond to customers faster with accurate order information. Great value for money."
Developer replied. Read on Shopify
5 starsMay 25, 2026BN JewelsAustralia12 minutes using the app
"ShieldDesk honestly feels like having an extra support team member on autopilot. It handles repetitive queries really well and the replies actually sound natural, not ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Self-service
- Contact form
Workflow automation
- Auto-reply
- Response templates
- AI responses
- Ticketing
- Unified inbox
- Rule-based triggers
- Spam detection
- Order tracking
- Customer notifications
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Flow
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Orders, Online Store
- Edit orders: All order history
- Edit Online Store: Online Store script tags
Developer
Approid Tech
- Apps in the dataset:
- 1
- Address:
- 310 Shivalik, Surat, GJ, 395007, IN
- Website:
- not stated
- Support email domain:
- approidtech.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Resolver Connect
No ratings yet · shares 55% of feature handles
Aigento ‑ AI Helpdesk Solution
No ratings yet · shares 54% of feature handles
Cavalry AI Customer Support
5.0(15) · shares 50% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 94 words.Show
- Contact form, email, WhatsApp and customer-account messages in one inbox
- An AI draft on every message, written from live order and tracking data
- Auto-answers "where is my order?" with an undo window you control
- Cancel, refund or change a shipping address, only after you approve it
- Spam filtered out, and reports on what the AI handled for you
Every customer message in one inbox, already drafted from your real order data.
ShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice.
"Where is my order?" is answered automatically from live tracking, with a countdown you can stop. Cancel, refund or change an address without leaving the message — nothing touches an order until you approve it. Replies go out as your store. Flat pricing, no per-reply charges.
Questions and comments
Questions people ask about ShieldDesk ‑ AI Support Inbox, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.