Shopify app
NewHelpEcho ‑ HelpDesk & AI Chat
AI Chatbot, Knowledge Base & Helpdesk Ticketing in one app
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- HelpEcho
- Launched
- June 20, 2025
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$5.99/month
band: Under $10
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Plan | Free | not offered | none | none stated | 10 Tickets/month; 10 AI Operations/month; 1 Mailbox; AI Chatbot; Knowledge Base Portal; AI Reply Writer; Unlimited Customers; Full Reports |
| Starter Plan | $5.99/month | $59.99/year | none | none stated | 50 Tickets/month; 50 AI Operations/month; 3 Mailboxes; AI Chatbot; Knowledge Base Portal; AI Reply Writer; Unlimited Customers; Full Reports |
| Basic Plan | $19.99/month | $199.99/year | none | none stated | 300 Tickets/month; 100 AI Operations/month; 5 Mailboxes; AI Chatbot; Knowledge Base Portal; AI Reply Writer; Unlimited Customers; Full Reports |
| Pro Plan | $49.99/month | $499.99/year | none | none stated | 1,000 Tickets/month; 500 AI Operations/month; 10 Mailboxes; AI Chatbot; Knowledge Base Portal; AI Reply Writer; Unlimited Customers; Full Reports |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Chatbot
- Self-service
- Help center
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Tagging
- Order tracking
- Customer notifications
- Feedback surveys
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View store data
Customers, products, orders, Online Store
- View customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days
- View Online Store: Online Store pages, theme
Developer
HelpEcho
- Apps in the dataset:
- 2
- Address:
- Bolorampur, Paikpara, Alamdanga, Chuadanga, Dhaka, 7210, BD
- Website:
- helpecho.com
- Support email domain:
- helpecho.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Repli AI
No ratings yet · shares 80% of feature handles
Help Scout
3.7(19) · shares 78% of feature handles
HumanTouch: Helpdesk & Chat
5.0(5) · shares 78% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 79 words.Show
- AI Chatbot answers customer questions 24/7 with product recommendations.
- Build a self-service Knowledge Base so customers find answers themselves.
- Turn customer emails into support tickets automatically. Never miss an inquiry.
- Generate professional replies instantly with AI-powered reply writer.
- Automate workflows with saved replies, ticket assignment, and routing.
All-in-one support: Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
HelpEcho is your all-in-one customer support solution with AI Chatbot, Knowledge Base, and Helpdesk Ticketing. Let the AI chatbot handle customer queries 24/7 while your team focuses on complex issues. Build a self-service knowledge base to reduce ticket volume. Convert emails to tickets automatically, use AI to write replies, and automate workflows with saved replies. Unlimited agents, categories, and customers — everything you need for professional support.
Questions and comments
Questions people ask about HelpEcho ‑ HelpDesk & AI Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.