Shopify app
NewRepli AI
AI Powered helpdesk to handle your customer service
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Repli Ai
- Launched
- June 10, 2026
- Pricing
- From $130/month. Usage charges apply.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$130/month
band: $100 to $299
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | Estimated monthly cost | not offered | none | none stated | 400 tickets / mo; Helpdesk + AI |
| Growth | Estimated monthly cost | not offered | none | none stated | 800 tickets / mo; Helpdesk + AI |
| Scale | Estimated monthly cost | not offered | none | none stated | 1,000 tickets / mo; Helpdesk + AI |
| Pro | Estimated monthly cost | not offered | none | none stated | 2,000 tickets / mo; Helpdesk + AI |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Chatbot
- Social media
- Help center
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Tagging
- Order tracking
- Customer notifications
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, Online Store
- View customers: Customer data
- View products: Inventory, products, collections
- Edit orders: Draft orders, order fulfillments, all order history, merchant managed fulfillment, third-party fulfillment
- View discounts: Discount codes and promotions
- View Online Store: Theme
- View other data: Price rules
Developer
Repli Ai
- Apps in the dataset:
- 1
- Address:
- 88 Wharparilla Dr, Echuca, VIC, 3564, AU
- Website:
- not stated
- Support email domain:
- repliai.co
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
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HelpEcho ‑ HelpDesk & AI Chat
No ratings yet · shares 80% of feature handles
Help Scout
3.7(19) · shares 78% of feature handles
HumanTouch: Helpdesk & Chat
5.0(5) · shares 78% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 75 words.Show
- AI-Powered Response Generation with Brand Customisation
- Ticket management
- Automations
- Reporting (tickets, response times, CSAT, and more
Repli AI: Customer Service AI Helpdesk for email, Instagram, Facebook, and live chat.
Repli AI is your advanced AI helpdesk solution, designed to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from one dashboard. The app includes AI Co Pilot, ticket management, automations, and comprehensive reporting features (tickets, response times, CSAT, and more). Additional capabilities include ticket tagging, templated responses, and a chat widget. Simplify support with Repli AI today!
Questions and comments
Questions people ask about Repli AI, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.