Shopify app
NewFleeta ResolvePilot: Support
Customer issues, evidence, returns and refunds in one place
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Fleeta Limited
- Launched
- August 26, 2026
- Pricing
- Free
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.65
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
Free plan
band: Free
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Contact form
- FAQs
Workflow automation
- AI responses
- AI summaries
- Customer notifications
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, Shopify Payments, Online Store, Shopify admin
- View customers: Customer data
- View products: Products, collections
- Edit orders: All order history, returns
- Edit Shopify Payments: Shopify Payments dispute evidences, Shopify Payments dispute file uploads, Shopify Payments disputes
- View Online Store: Online Store pages
- View Shopify admin: Legal policies
Developer
Fleeta Limited
- Apps in the dataset:
- 9
- Address:
- 50 Princes Street, Ipswich, ENG, IP1 1RJ, GB
- Website:
- resolvepilot.fleeta.co.uk
- Support email domain:
- resolvepilot.fleeta.co.uk
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Know Reply‑AI Email Engagement
No ratings yet · shares 36% of feature handles
Webkul Helpdesk Support‑UVdesk
5.0(7) · shares 33% of feature handles
CS Shield: Form Protection
5.0(1) · shares 33% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 63 words.Show
- Every issue with its conversation, evidence and order in one view
- AI drafts replies, you approve them
- Returns and refunds handled from the same screen
- Photos and evidence attached to the issue, not lost in email
- Free plan to start, built in the UK by Fleeta
Manage customer issues, conversations, evidence, returns and refunds in one place, with AI drafts.
ResolvePilot gives every customer issue one home: the conversation, the photos and evidence, the order, and the return or refund that settles it. AI drafts replies from the facts on file and you approve them before anything goes out. Free plan to start. Built in the UK by Fleeta.
Questions and comments
Questions people ask about Fleeta ResolvePilot: Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.