Shopify app
NewResolvas: AI, Helpdesk & Chat
AI support representative that resolves your support tickets.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Resolva
- Launched
- August 20, 2026
- Pricing
- Free plan available. Usage charges apply. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
Free plan
band: Free · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 10 tickets a month; Full policy engine & core actions; Email & storefront chat channels |
| Starter | Estimated monthly cost | not offered | 14 days | none stated | 50 tickets a month, then $1.75 per extra; Full deterministic policy engine; Refunds, returns, edits & cancellations; Email & storefront chat; Gorgias & helpdesk sync |
| Growth | Estimated monthly cost | not offered | 14 days | none stated | 175 tickets a month then $1.50 per extra; Full deterministic policy engine; Refunds, returns, edits & cancellations; Email & storefront chat; Gorgias & helpdesk sync; Multilingual agent; Value & savings dashboard |
| Scale | Estimated monthly cost | not offered | 14 days | none stated | 500 tickets a month then $1.00 per extra; Full deterministic policy engine; Refunds, returns, edits & cancellations; Gorgias & helpdesk sync; Multilingual agent; Value & savings dashboard; Priority policy coverage |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
Workflow automation
- Auto-reply
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Multi-language
- Analytics
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- Store credit
- Gift returns
Return management
- Automated approvals
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Email notifications
- Custom branding
- Refund management
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, store credit
- Edit customers: Customer data
- View products: Products, collections
- Edit orders: Draft orders, order fulfillments, all order history for the last 60 days, returns, order edits
- Edit discounts: Discount codes and promotions
- Edit store credit: Store credit account transactions, store credit accounts
- View other data: Locations
Developer
Resolva
- Apps in the dataset:
- 1
- Address:
- 9081 Maurer Ct., 8110, Lenexa, KS, 66219, US
- Website:
- www.resolvas.com
- Support email domain:
- resolvas.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Redo
4.9(811) · listed as similar by Shopify
Outvio Returns and Helpdesk
4.8(28) · listed as similar by Shopify
APPINIZE | Customer Experience
No ratings yet · listed as similar by Shopify
ZackReturns ‑ Returns easily
5.0(2) · shares 46% of feature handles
Troquecommerce
5.0(1) · shares 42% of feature handles
Narvar Return and Exchange
4.5(21) · shares 41% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 107 words.Show
- Answers your customers with speed, any hour of the day, non-scripted replies
- Handles anything a real support rep would, from refunds to product questions
- Approve or deny an over-cap ticket in one tap, straight from your phone
- You give it your policies and update them anytime to shape how it answers
- Review, reply to, and resolve every ticket from one built-in inbox
AI agent that works your support inbox like a hired rep and takes the actions to resolve the ticket.
You didn't start your store to spend the day answering support tickets. Resolvas takes that on that task for you, even at higher volume, so you don't have to hire a dedicated support rep. It handles every kind of ticket, from where's my order to refunds, returns, and exchanges, and reads each one instead of firing a canned reply. It learns your own return policy and answers your way, and code, not the AI, approves any money movements within the limits you set, so nothing moves that shouldn't.
Questions and comments
Questions people ask about Resolvas: AI, Helpdesk & Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.