Shopify app
EmergingOutvio Returns and Helpdesk
Post-checkout & Customer Support for epic Shopping Experiences
- Rating on Shopify
- 4.8(28)
- Reviews
- 28
- Developer
- Outvio
- Launched
- October 1, 2021
- Pricing
- Free to install. Additional charges may apply.
- Languages
- English, Spanish, German, Polish, Portuguese (Portugal)
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.71
category median 4.63
Reviews in the last 180 days
2
from the 3 reviews on the listing page
1 and 2 star share
11%
3 of 28
Starting price
Free plan
band: Free
Pricing plans as listed on Shopify
All charges are billed in USD. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Post-checkout | Free to install | not offered | none | Unlimited integrations, users, warehouses, agents and tickets. Only pay per order processed. | not listed |
Rating distribution
28 ratings on the listing when last refreshed.
- 5 stars24(86%)
- 4 stars0(0%)
- 3 stars1(4%)
- 2 stars0(0%)
- 1 star3(11%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 20, 2026Polo ClubSpainOver 4 years using the app
"Todo ha ido perfecto con Outvio. Nuestra experiencia ha sido muy positiva y estamos muy satisfechos con el servicio. ¡Totalmente recomendable!"
5 starsSep 23, 2026Pur PlantSpain2 months using the app
"Outvio nos ha simplificado enormemente la integración con los transportistas y el seguimiento de pedidos. Centralizar todos los envíos en un solo panel y que ..."
5 starsApr 16, 2026MEYMESpain4 months using the app
"Outvio has been a before-and-after for our logistics. We’ve been able to centralize shipments, automate key processes, and deliver a much more professional post-purchase experience. ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Gift returns
- Discount codes
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Channels
- SMS
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Order tracking
- Customer notifications
- Multi-language
- Multi-store
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Outvio
- Apps in the dataset:
- 1
- Address:
- Jakobsoni 21-5, Tallinn, 10128, EE
- Support email domain:
- outvio.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Redo
4.9(811) · listed as similar by Shopify
Resolvas: AI, Helpdesk & Chat
No ratings yet · listed as similar by Shopify
APPINIZE | Customer Experience
No ratings yet · listed as similar by Shopify
ReturnHQ : Return & Exchange
5.0(8) · shares 50% of feature handles
ReturnPro Returns Portal
5.0(1) · shares 50% of feature handles
Cavalry AI Customer Support
5.0(15) · shares 48% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 79 words.Show
- Returns and Exchanges, Upselling with instant Checkout within the Returns Portal
- Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation
- HelpDesk and Ticketing software with Unlimited agents, tickets and automations
- Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations
- Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking
Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1.
Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store.
Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels.
Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform.
Questions and comments
Questions people ask about Outvio Returns and Helpdesk, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
28 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.