Shopify app
EmergingReturnHQ : Return & Exchange
Full Returns, Exchanges & Refunds system with automations
- Rating on Shopify
- 5.0(8)
- Reviews
- 8
- Developer
- RankEase
- Launched
- February 24, 2026
- Pricing
- Free to install
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.64
category median 4.60
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 8
Starting price
$19/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Founder | Free to install | not offered | none | $0.12 per return processed | Unlimited requests · $0.12 each; All couriers, auto pickup retry; Unlimited workflow automations; Unlimited return & exchange rules; Customizable returns & exchange portal; Store credit & discount-code refunds; Same or different-product exchanges; Email & WhatsApp notifications |
| Unlimited | $19/month | not offered | none | none stated | Unlimited requests · $0 usage fee; 1 courier included; 2 workflow automations; 2 return & exchange rules; Customizable returns & exchange portal; Store credit & discount-code refunds; Same or different-product exchanges; Email & WhatsApp notifications |
| Scale | $59/month | not offered | none | $0.06 per return processed | Unlimited requests · $0.06 each; All couriers, auto pickup retry; Unlimited workflow automations; Unlimited return & exchange rules; Customizable returns & exchange portal; Store credit & discount-code refunds; Same or different-product exchanges; Email & WhatsApp notifications |
Rating distribution
8 ratings on the listing when last refreshed.
- 5 stars8(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 22, 2026CottivaaIndia24 days using the app
"We've been using this app from last month, and it has saved our support team countless hours. Setting it up on our Shopify store was ..."
5 starsSep 10, 2026UltraCare PROIndia8 days using the app
"Great experience with ReturnHQ. As a D2C brand with a specific return and warranty workflow, we needed real customization, not a one-size-fits-all setup. The developer's ..."
5 starsAug 3, 2026Biased BlackIndia1 day using the app
"I've tried this app and works well for me. It covers pretty much every refund and exchange scenario we needed. The support has been really ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Gift returns
- Discount codes
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, gift cards, store credit, Shopify admin
- View customers: Customer data
- Edit products: Products, collections
- Edit orders: Merchant managed fulfillment, all order history for the last 60 days, draft orders, order edits, returns
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- Edit store credit: Store credit account transactions
- Edit Shopify admin: Files
- Edit other data: Price rules
Developer
RankEase
- Apps in the dataset:
- 1
- Address:
- Delhi, DL, IN
- Website:
- not stated
- Support email domain:
- gmail.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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EW: EU Withdrawal Button &Form
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Revoq ‑ EU Withdrawal Button
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ReturnPro Returns Portal
5.0(1) · shares 100% of feature handles
CWILL Returns & Exchanges
4.9(487) · shares 96% of feature handles
Synctrack Returns & Exchanges
4.9(132) · shares 96% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 77 words.Show
- Customers start their own returns on a page that looks like your store.
- One click approves the return and starts the refund automatically.
- Courier pickup gets booked on its own, no extra app to open.
- Pay back as cash, gift card, discount code, or direct to their bank.
- Set your own return rules: what comes back, when, and how.
Automated returns and exchanges. From customer request, through approval, to refund and pickup.
Automated returns and exchanges from start to finish. Customers submit requests through a branded portal that validates orders and queues them in your inbox. Approve in one click and the refund, courier pickup, and customer notifications fire automatically.
What used to take 15 minutes per return takes 30 seconds. Built for stores that want returns out of email threads, spreadsheets, and 5 separate dashboards.
Questions and comments
Questions people ask about ReturnHQ : Return & Exchange, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
8 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.