Shopify app
EstablishedBuilt for ShopifySynctrack Returns & Exchanges
Automate returns, refunds & exchanges, EU withdrawal button
- Rating on Shopify
- 4.9(132)
- Reviews
- 132
- Developer
- Synctrack
- Launched
- March 13, 2023
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Japanese, German, French, Spanish, Korean, Chinese (Simplified), Vietnamese
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.84
category median 4.57
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
2%
2 of 132
Starting price
$19.99/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| STARTER | Free | not offered | none | none stated | Limited to 5 return requests/month; Branded return page/ portal; Email notifications; Basic refunds & exchanges; Return policy & window; Packing slip & return label; Live chat support 24/7 |
| PROFESSIONAL | $19.99/month | $191.90/year | 7 days | Only $1 for first-month subscription. Up to 60 return requests/month | All features in Free, plus; Exchange for different variant; Refund to store credit; Refund to gift card, discount code; EU Withdrawal form effective 06/19/2026; Return/Exchange fee; Exchange upsell; Advanced eligiblity rules |
| PREMIUM | $49.99/month | $479.90/year | 14 days | Only $1 for first-month subscription. Up to 120 return requests/month | All features in Professional, plus; AI Smart Exchange; Exchange for other products; Return shipment tracking; Automatic Shopify Return sync; Automation for approval, refund, label; Condition-based workflows; Advanced return analytics & MCP tools |
| ENTERPRISE | $149.99/month | $1439.90/year | 14 days | Only $1 for first-month subscription. Up to 300 return requests/month. | All in Premium, plus:; Multi-store: 2+ stores; Integrate your preferred WMS; Returns API & Webhook; Manage portal access for team members; Custom integrations; Pre-build integration; Dedicated onboarding support |
Rating distribution
132 ratings on the listing at crawl time.
- 5 stars123(93%)
- 4 stars6(5%)
- 3 stars1(1%)
- 2 stars0(0%)
- 1 star2(2%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 15, 2026CINCOPortugal4 months using the app
"Very good assistance!"
Developer replied. Read on Shopify
5 starsAug 23, 2026ToclosetIndiaOver 1 year using the app
"It's the best app ever, loved the customer service!"
Developer replied. Read on Shopify
5 starsAug 18, 2026DvUnited StatesAbout 1 month using the app
"Not just a return app, it’s a complete problem-solving solution Returns and exchanges can be one of the more complicated parts of running a store ..."
Developer replied. Read on Shopify
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Synctrack branded return portal for Shopify fashion stores 
2 of 5: AI smart exchange, returns 
3 of 5: EU Withdrawal form for EU customers 
4 of 5: Synctrack return shipping, return tracking and label generation 
5 of 5: Shopify return sync, return automation
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Gift returns
- Discount codes
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Australia Post 16 apps
- FedEx 99 apps
- Gorgias 79 apps
- Sendcloud 12 apps
- Shippo 13 apps
- ShipStation 58 apps
Shopify surfaces: Customer accounts, Shopify Flow, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, gift cards, store credit
- Edit customers: Customer data
- Edit products: Inventory, product listings, products, collections
- Edit orders: All order history, order fulfillments, merchant managed fulfillment, returns, order edits
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- Edit store credit: Store credit accounts, store credit account transactions
- Edit other data: Locations, Shopify Markets settings, Online Store navigation, price rules
Developer
Synctrack
- Apps in the dataset:
- 1
- Address:
- 18/11 Thai Ha, Ha Noi, 70000, VN
- Website:
- synctrack.io/returns-exchanges
- Support email domain:
- omegatheme.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
AfterShip Returns & Exchanges
4.7(1,543) · listed as similar by Shopify
CWILL Returns & Exchanges
4.9(487) · listed as similar by Shopify
EcoReturns: AI powered Returns
4.9(129) · listed as similar by Shopify
Frate Returns and Protection
5.0(7) · shares 100% of feature handles
ReturnPro Returns Portal
5.0(1) · shares 96% of feature handles
Narvar Return and Exchange
4.5(21) · shares 92% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 86 words.Show
- Self-serve return & EU Withdrawal Forms for compliance (effective June 19, 2026)
- RMA: Automate return labels generation & tracking with 2000+ carrier integration
- Reduce refunds with AI smart exchange or refunds by store credit, gift card, etc
- Auto-sync returns status to Shopify & connect with your AI agents with MCP tools
- Support Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more
Manage returns with an automated returns and exchanges portal, return tracking & EU Withdrawal forms
Looking for a smarter way to manage returns? With Synctrack Returns & Exchanges (RMA) by Synctrack, stop losing margin to refunds with AI Smart Exchange, while automating returns through a self-serve returns portal, return label generation, refunds, return tracking, and powerful return MCP. Integrate with 2,000+ carriers, automate return workflows & stay compliant with evolving regulations through built-in return management tools including support for EU Withdrawal Forms effective June 19, 2026.
Questions and comments
Questions people ask about Synctrack Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
132 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.