Shopify app
LeaderBuilt for ShopifyAfterShip Returns & Exchanges
Retain traffic & revenue with exchanges and store credits
- Rating on Shopify
- 4.7(1,543)
- Reviews
- 1,543
- Developer
- AfterShip
- Launched
- February 28, 2017
- Pricing
- Free plan available. Free trial available.
- Languages
- English, German, French, Spanish, Italian
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.70
category median 4.43
Reviews in the last 180 days
71
from 1,543 collected reviews
1 and 2 star share
7%
109 of 1,543
Starting price
$19/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Return Care | Free | not offered | none | none stated | All Premium features; Shopper-funded returns; Return labels handled by AfterShip; Revenue share |
| Essentials | $19/month | $192/year | 7 days | $1 for the first month. Includes 20 returns/month; $0.50 per extra return. | In-app automatic labels; Branded returns page; Automatic returns approval; Refunds and exchanges; Eligibility rules; Return analytics |
| Premium | $119/month | $1188/year | 7 days | $1 for the first month. Includes 100 returns per month, $1 per extra return | All Essentials features; Advanced workflows; AI-powered exchanges; Fraud prevention; Warranty management portal & dashboard; Pre-built integrations |
Rating distribution
1,543 ratings on the listing at crawl time.
- 5 stars1,281(83%)
- 4 stars122(8%)
- 3 stars31(2%)
- 2 stars23(1%)
- 1 star86(6%)
Review collection
What the site has collected for this app, so every number below can be checked against its window.
- Collected: 1,543 of 1,543 reviews (100% coverage)
- Window: Mar 8, 2017 to Oct 6, 2026
- Replied by the developer: 187 of 1,543 collected
- Collected on Oct 15, 2026
Latest reviews
The 10 most recent of 1,543 collected reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
2 starsOct 6, 2026Angel RucheHong Kong SAR6 months using the app
"It is on the cheaper price point because it claims to be able to do certain functions when in reality it can't. I've been on ..."
Developer replied. Read on Shopify
1 starOct 2, 2026Kitty KabanaAustralia9 days using the app
"I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' ..."
Developer replied. Read on Shopify
1 starOct 2, 2026Cotes of LondonUnited StatesAbout 2 months using the app
"So I just moved from LOOP Returns to Aftership as they are quite a bit cheaper. Bad mistake. Their product is pretty bad and the ..."
Developer replied. Read on Shopify
5 starsOct 1, 2026Heavenly Heat SaunasUnited States13 days using the app
"Great customer service! Rahul is very responsive and helpful:)"
5 starsSep 29, 2026GianelleUnited KingdomAbout 4 years using the app
"Daman - was so helpful, I have been trying to solve issues on my account for a while, finally Daman contacted me via a call ..."
5 starsSep 17, 2026The Better CatGermany7 days using the app
"Thanks Rahul, very helpful!"
5 starsSep 11, 2026American HeiressUnited States18 days using the app
"very helpful. Thank you"
5 starsSep 8, 2026Christy USAUnited StatesAbout 2 years using the app
"Chaitali was absolutely fab and quick on resolving the request. Thanks"
5 starsAug 27, 2026CDLPSwedenOver 5 years using the app
"Vibhanshu was very helpful!"
Developer replied. Read on Shopify
5 starsAug 26, 2026ESP WaterUnited StatesAbout 2 years using the app
"Excellent customer service. David was knowledgeable, responsive, and answered all of my questions without me having to follow up. Exactly the kind of support you ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Exchanges
- Replacements
- In-store returns
- Gift returns
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Refund management
- Stock updates
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify POS, Shopify Flow, Shopify Admin
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
AfterShip
- Apps in the dataset:
- 2
- Address:
- 120 Robinson Road #13-01 Singapore 068913, Singapore, Singapore, 068913, SG
- Support email domain:
- returnscenter.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
CWILL Returns & Exchanges
On Shopify, not yet in the dataset · listed as similar by Shopify
Synctrack Returns & Exchanges
On Shopify, not yet in the dataset · listed as similar by Shopify
EcoReturns: AI powered Returns
On Shopify, not yet in the dataset · listed as similar by Shopify
Narvar Return and Exchange
4.5(21) · shares 68% of feature handles
yayloh | Returns & Exchanges
5.0(11) · shares 65% of feature handles
Ecombone Returns & Exchanges
5.0(1) · shares 59% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 83 words.Show
- Retain revenue with incentivized & personalized exchange offers and fraud checks
- Cut operational costs with discounted labels, smart return rules, and automation
- Deliver a seamless experience with branded return portal and native POS solution
- Identify hidden patterns and refine business strategy with built-in analytics
- Offer free returns and offset the cost with Return Care
Reduce return costs and recapture more revenue with automated returns and exchanges
AfterShip Returns helps brands cut return costs, retain revenue, and automate the entire return process. Recapture lost revenue by converting refunds into exchanges or store credit. Spend less time managing returns with rules and automation handle approvals, refunds, and updates in the backend. Give customers a simple branded return experience that keeps them coming back. Identify hidden product and listing issues with built-in analytics to improve product and reduce future returns.
Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
1,543 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.