Shopify app
EmergingSwap Returns & Exchanges
Turn returns into exchanges and retained revenue.
- Rating on Shopify
- 5.0(35)
- Reviews
- 35
- Developer
- Swap Commerce (Dev)
- Launched
- January 4, 2024
- Pricing
- $350/month
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.73
category median 4.57
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 35
Starting price
$350/month
band: $300 and up
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Advanced | $350/month | $3465/year | none | Additional charges may apply | Unlimited features; Upselling exchanges; Global shipping services; Tracking |
Rating distribution
35 ratings on the listing at crawl time.
- 5 stars35(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 23, 2026TALAUnited Kingdom11 months using the app
"Been working with Swap for almost 3 years in my current position, app has always been great, V2 is a real step up and is ..."
5 starsSep 22, 2026FrizmworksUnited KingdomAlmost 2 years using the app
"I have been working regularly with Lara - Managing our accounts and providing exceptional support and guidance where needed! Working alongside the SWAP team has ..."
5 starsSep 17, 2026VollebakUnited KingdomAlmost 2 years using the app
"We’ve been using Swap and it’s been working exactly as promised. The platform is easy to use and has made managing our returns and exchanges ..."
Screenshots
4 of 4 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 4: Swap Returns and Exchanges 
2 of 4: Shopper choosing items to return in the Swap portal 
3 of 4: Checkout+ add-on at checkout beside a claims dashboard 
4 of 4: Swap returns dashboard with orders from several markets
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Exchanges
- Replacements
- Store credit
- Gift returns
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Brightpearl 5 apps
- Gorgias 79 apps
- Klaviyo 363 apps
- Mintsoft
- Patchworks
- Peoplevox
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, gift cards, store credit, Online Store
- Edit customers: Customer data
- Edit products: Inventory, products, product listings, collections
- Edit orders: Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- Edit store credit: Store credit account transactions
- Edit Online Store: Online Store pages, Online Store script tags, theme
- Edit other data: Locations, Shopify Markets settings, price rules, product and variant inventory, product in-store pickup availability and locations
Developer
Swap Commerce (Dev)
- Apps in the dataset:
- 1
- Address:
- 86-90 PAUL STREET, London, ENG, EC2A 4NE, GB
- Website:
- not stated
- Support email domain:
- swap-commerce.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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EW: EU Withdrawal Button &Form
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Revoq ‑ EU Withdrawal Button
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Ingrid ‑ Returns and Exchanges
2.0(4) · shares 83% of feature handles
AfterShip Returns & Exchanges
4.7(1,543) · shares 82% of feature handles
ReturnPro Returns Portal
5.0(1) · shares 81% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 87 words.Show
- Turn returns into instant exchanges for any size, variant, or product
- Offer store credit with bonus incentives instead of cash refunds
- Checkout+ funds free returns on US and UK domestic orders
- Set custom return rules by product, region, or scenario
- Analyze return reasons and customer feedback with returns intelligence
Swap runs domestic and international returns, exchanges, and store credit. Refunds become revenue.
Swap Returns gives you a branded portal where every return becomes a chance to retain revenue. Offer instant exchanges, store credit with bonus incentives, and custom return rules for every market you sell in. With Checkout+, customers can fund free returns at checkout on US and UK domestic orders. Swap connects to your 3PL, WMS, and help desk, handles reverse logistics through a global warehouse network, and feeds return reasons back into your reporting.
Questions and comments
Questions people ask about Swap Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
35 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.