Shopify app
EstablishedEcoReturns: AI powered Returns
Full Returns, Exchange, Refund & Labels system with AI Agents
- Rating on Shopify
- 4.9(129)
- Reviews
- 129
- Developer
- Saara Inc
- Launched
- August 12, 2021
- Pricing
- Free plan available. Free trial available.
- Languages
- English, German, Italian
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.84
category median 4.57
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
4%
5 of 129
Starting price
$29/month
band: $10 to $29 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | Free | not offered | none | none stated | 20 returns per month included; Fully branded return experience; Unlimited return reasons & policies; Manual approvals; Inbuilt discounted shipping labels; Email notifications; Single language support |
| Smart Automation | $29/month | $299/year | 7 days | 100 returns per month included, $0.40 per extra return | Everything in Starter; Auto process refunds and exchanges; Variant exchange first flow; Connect 100+ integrations; Deep analytics & reports; Self-service tracking for customers; Store credit & partial refunds; Multi Language support |
| Scale AI | $99/month | $999/year | 14 days | 400 returns per month included, $0.25 per additional return or exchange | Everything in Smart Automation; Save money with Refund optimizer; Return routing to multiple warehouses; Smart rules & unlimited automations; Exchange payment collection; Return sub-reasons & deep insights; APIs and Webhook support; 24/7 Priority support |
| Enterprise | $299/month | $2999/year | 30 days | Custom limits and pricing available. | Everything in Scale AI; Custom Integrations; Custom features; Personalized onboarding support; Quarterly return process review; SLA backed support; Dedicated account manager |
Rating distribution
129 ratings on the listing at crawl time.
- 5 stars122(95%)
- 4 stars0(0%)
- 3 stars2(2%)
- 2 stars0(0%)
- 1 star5(4%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 5, 2026youngridersclothingIndia10 days using the app
"Its really help us to automate all return and exchange order"
5 starsJul 15, 2026GENRAGEIndiaAbout 2 years using the app
"App works really well for all our exchange and return requests. Great support. Have been using it for a while now, easy to use and ..."
Developer replied. Read on Shopify
5 starsJun 29, 2026leTrendzIndia4 months using the app
"EcoReturns has been a promising solution for managing returns efficiently. The product is easy to use, packed with useful automation, and the support team is ..."
Developer replied. Read on Shopify
Screenshots
5 of 10 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: AI Powered Automations 
2 of 5: Integrations with top logistics, warehouse and CRM partners 
3 of 5: Automate QC Analysis with an AI Agent 
4 of 5: Intelligent Automation 
5 of 5: Increase profits with Ai-powered growth tools and chatbot
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Discount codes
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Australia Post 16 apps
- Canada Post 24 apps
- DHL & 200+ Integrations
- Gorgias 79 apps
- USPS 71 apps
- WhatsApp 132 apps
Shopify surfaces: Customer accounts, Shopify Admin
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Saara Inc
- Apps in the dataset:
- 2
- Address:
- 5523 Clove Hitch Lp,, Fremont, CA, 94555, US
- Website:
- saara.io/ecoreturns
- Support email domain:
- saara.io
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
AfterShip Returns & Exchanges
4.7(1,543) · listed as similar by Shopify
CWILL Returns & Exchanges
4.9(487) · listed as similar by Shopify
Synctrack Returns & Exchanges
4.9(132) · listed as similar by Shopify
ReturnPro Returns Portal
5.0(1) · shares 92% of feature handles
yayloh | Returns & Exchanges
5.0(11) · shares 92% of feature handles
Pango Delivery & Returns
5.0(5) · shares 92% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 82 words.Show
- Automate Pickups, Shipping labels, refunds, credits, notifications & exchanges.
- Choose inbuilt discounted shipping rates or plug in your own carriers.
- Highly configurable return portal, policies, reasons, sub-reasons & automations.
- Integrate with Carriers, 3PL, ERP, OMS, CRM, Dropship etc, using API & Webhooks.
- AI tools for lower refunds, credits, RTO & chat for better experience & margins.
AI-powered returns automation app: encourage exchanges, store credits & turn refunds into revenue.
Tired of manual or semi-automatic returns draining profits? EcoReturns automates RMA, returns, exchanges, refunds, credits and labels, cutting TAT and RTO using AI. It has a highly configurable return portal, policies, reasons, notification & automation rules. Migrate seamlessly from Loop Returns, Aftership, Return Prime, Parcel Panel, or ReturnGo. Provide a great post-purchase experience and make customers happy.
All of this with a proactive support to meet your custom needs.
Questions and comments
Questions people ask about EcoReturns: AI powered Returns, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
129 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.