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Shopify app

EstablishedBuilt for Shopify

CWILL Returns & Exchanges

Returns and exchanges that bring in profits by CWILL

Rating on Shopify
4.9(487)
Reviews
487
Developer
CWILL INC
Launched
June 30, 2023
Pricing
Free plan available. Free trial available.
Languages
English, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Spanish, Swedish, Thai, Turkish

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Returns and exchanges

#7 of 77

See the ranked table

Rank in Returns and warranty - Other

#2 of 9

See the ranked table

Bayesian rating

4.88

category median 4.57

Reviews in the last 180 days

3

from the 3 reviews on the listing page

1 and 2 star share

1%

6 of 487

Starting price

$29/month

band: $10 to $29 · 14-day trial

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

PlanPriceBilled yearlyTrialUsage feeIncluded
FreeFreenot offerednonenone stated6 returns per month; Manage returns in one place; Branded return page; Return labels; Flexible return windows
Essential$29/month$276/year14 days50 returns per month, $0.45 per extra returnAll Free features; Flexible refund and exchange solutions; Restocking fee and return shipping fee; Multi-language return page; Customer account return widget; Packing slip; Emails with custom sending domain; Flexible return rules
Professional$99/month$948/year14 days200 returns per month, $0.45 per extra returnAll Essential features; Exchange upsell; Unlimited carrier connection; Automation workflows; Auto-track return shipment status; Returns advanced analytics; Onboarding support
Enterprise$299/month$2868/year14 days500 returns per month, $0.45 per extra returnReturns webhooks; Custom integrations; Advanced analytics; Dedicated priority support; Customer success manager

Rating distribution

487 ratings on the listing at crawl time.

  • 5 stars456(94%)
  • 4 stars20(4%)
  • 3 stars5(1%)
  • 2 stars4(1%)
  • 1 star2(0%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsOct 12, 2026STALLIUnited StatesAbout 1 month using the app

    "Super fast responses and extremely helpful. Made my returns and exchanges so much easier"

    Read on Shopify

  • 1 starSep 9, 2026A Farley Country AttireUnited KingdomOver 1 year using the app

    "CWILL’s handling of our billing complaint has been unacceptable. We pay for an automated returns service, yet have spent considerable time chasing explanations for recurring ..."

    Developer replied. Read on Shopify

  • 5 starsAug 18, 2026Wyld ChicsUnited StatesAbout 1 hour using the app

    "Just switched over from Loop Returns and I wish I did it sooner. Their onboarding had me stuck for weeks. Here I installed the app ..."

    Read on Shopify

Screenshots

5 of 6 listing screenshots, composed as review cards. Captions are the developer's own.

  • CWILL Returns & Exchanges Shopify app screenshot: CWILL Returns Value
    1 of 5: CWILL Returns Value
  • CWILL Returns & Exchanges Shopify app screenshot: Returns management
    2 of 5: Returns management
  • CWILL Returns & Exchanges Shopify app screenshot: Reduce costs, Retain customers and Recapture revenue
    3 of 5: Reduce costs, Retain customers and Recapture revenue
  • CWILL Returns & Exchanges Shopify app screenshot: Integration with localized logistics supports your business
    4 of 5: Integration with localized logistics supports your business
  • CWILL Returns & Exchanges Shopify app screenshot: Customize your branded return portal
    5 of 5: Customize your branded return portal

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Return options

  • Automated refunds
  • Manual refunds
  • Exchanges
  • Replacements
  • In-store returns
  • QR codes
  • Gift cards
  • Store credit
  • Gift returns
  • Discount codes

Return management

  • Automated approvals
  • Return portal
  • Custom policies
  • Non-returnable items
  • Return windows
  • Return reasons
  • Multi-language
  • Shipping labels
  • Return tracking
  • Email notifications
  • Custom branding
  • Refund management
  • Stock updates
  • Customer blocklists
  • Analytics

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Checkout, Customer accounts, Shopify Admin

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

  • Sensitive data: Name, email address, phone number, physical address
  • Device and activity data: Geolocation, IP address, browser and operating system

View staff and contributor data

Store owner

  • Store owner: Name, email address, phone number, physical address

View and edit store data

Customers, products, orders, discounts, gift cards, store credit, Online Store, custom data, Shopify admin, other data

  • Edit customers: Customer data
  • Edit products: Products, product listings, inventory, collections
  • Edit orders: Assigned fulfillment, draft orders, merchant managed fulfillment, all order history, returns, third-party fulfillment
  • Edit discounts: Discount codes and promotions
  • Edit gift cards: Gift cards
  • Edit store credit: Store credit accounts, store credit account transactions
  • Edit Online Store: Online Store page content on a path controlled by the app, theme
  • View custom data: Metaobjects
  • Edit Shopify admin: Files
  • Edit other data: Checkout branding settings, locales, locations, Shopify Markets settings, publications of products on sales channels, product and variant inventory, Online Store navigation, price rules

Developer

CWILL INC

Apps in the dataset:
2
Address:
201 Commonwealth Ct, Ste 220, Cary, NC, 27511-4471, US
Support email domain:
parcelpanel.ltd
English support:
yes
Resources:
Privacy policy, FAQ, App Documentation, demo store

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 79 words.Show
  • Exchanges for different items and flexible refunds (store credit, gift card)
  • Self-service returns portal and email notifications to drive customer loyalty
  • Unlimited carrier integrations for better return label rates and free pickup
  • Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
  • Built for Shopify & Auto-tracking return shipment status

Returns that turn to profit by incentivizing exchanges and providing a self-service returns portal.

CWILL Returns provides a clear, flow-based solution for handling all returns and returns and exchanges requests from customers. Store owners can create flexible returns policies and returns and exchanges rules for different products based on various scenarios. Customers can easily submit returns and exchanges requests through an embedded public returns portal on the storefront and stay updated on their returns status via automated email notifications.

Questions and comments

Questions people ask about CWILL Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Ask a question or share what worked for your store

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Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

487 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.