EcomAppReviews

Shopify app

Emerging

Frate Returns and Protection

Automated Returns & Exchanges That Reduces Return Volume

Rating on Shopify
5.0(7)
Reviews
7
Developer
Frate
Launched
February 16, 2023
Pricing
Free to install. Additional charges may apply.
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Returns and exchanges

#15 of 31

See the ranked table

Rank in Returns and warranty - Other

#4 of 4

See the ranked table

Bayesian rating

4.58

category median 4.29

Reviews in the last 180 days

0

from the 3 reviews on the listing page

1 and 2 star share

0%

0 of 7

Starting price

Free plan

band: Free

Pricing plans as listed on Shopify

All charges are billed in USD.

PlanPriceBilled yearlyTrialUsage feeIncluded
Returns + ProtectFree to installnot offerednone2-3% of AOVFree returns software; All Frate features; Funded by Package Protection

Rating distribution

7 ratings on the listing at crawl time.

  • 5 stars7(100%)
  • 4 stars0(0%)
  • 3 stars0(0%)
  • 2 stars0(0%)
  • 1 star0(0%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsMay 23, 2024Burju ShoesUnited States4 months using the app

    "Doreen here, COO of BurjuShoes.com... My problems: -22% return rate. -60% of our returns were not in brand new condition and could not be re-sold ..."

    Read on Shopify

  • 5 starsOct 27, 2023Missouri Star Quilt CompanyUnited States2 months using the app

    "We're a big shop, hundreds of thousands of users, Frate has such a creative solution with their P2P returns we're expecting hundreds of thousands of ..."

    Read on Shopify

  • 5 starsOct 27, 2023HairstrongCanadaAbout 1 month using the app

    "The customer service and user experience on this app is amazing. They truly care about making sure it's set up best for your storefront. The ..."

    Read on Shopify

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Return options

  • Automated refunds
  • Manual refunds
  • Exchanges
  • Replacements
  • In-store returns
  • QR codes
  • Gift cards
  • Store credit
  • Gift returns
  • Discount codes

Return management

  • Automated approvals
  • Return portal
  • Custom policies
  • Non-returnable items
  • Return windows
  • Return reasons
  • Multi-language
  • Shipping labels
  • Return tracking
  • Email notifications
  • Custom branding
  • Refund management
  • Stock updates
  • Customer blocklists
  • Analytics

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Shopify POS, POS

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

  • Sensitive data: Name, email address, phone number, physical address
  • Device and activity data: Geolocation, IP address, browser and operating system

View staff and contributor data

Store owner, blog contributors

  • Store owner: Name, email address, phone number, physical address
  • Blog contributors: Email address, IP address, browser and operating system

View and edit store data

Customers, products, orders, discounts, gift cards, store analytics, Online Store, custom data, other data

  • Edit customers: Customer data
  • Edit products: Inventory, products, product listings, collections
  • Edit orders: Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment
  • Edit discounts: Discount codes and promotions
  • Edit gift cards: Gift cards
  • View store analytics: Reports
  • View Online Store: Checkout page, Online Store pages
  • View custom data: Metaobjects
  • Edit other data: Locations, publications of products on sales channels, product and variant inventory

Developer

Frate

Apps in the dataset:
1
Address:
5017 Miss Julie Lane, Austin, TX, 78727, US
Website:
not stated
Support email domain:
frate.co
English support:
yes
Resources:
Privacy policy

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 44 words.Show
  • AI image verification to reduce poor condition returns.
  • Variant and new product exchanges with AI-powered personalizations.
  • Branded returns and exchanges portal and customized emails.
  • Branded resale to help resell returns that are ineligible to be returned.
  • Embedded Shopify POS app to streamline in-store returns and unify returns data.

Returns management software with AI verification, personalized exchanges, resale, and POS support.

Frate helps Shopify merchants reduce return costs and boost revenue with automated returns management. The app supports personalized product exchanges, AI image verification, branded resale for returned items, and point-of-sale return handling.

Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

7 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.