Shopify app
EstablishedBuilt for ShopifyReturnZap Returns & Exchanges
Easy returns, exchanges & store credit with rules you control
- Rating on Shopify
- 4.8(112)
- Reviews
- 112
- Developer
- ReturnZap
- Launched
- May 25, 2016
- Pricing
- From $39/month. Free trial available.
- Languages
- English, French, German, Spanish
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.73
category median 4.60
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
2%
2 of 112
Starting price
$39/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Pro | $39/month | not offered | 14 days | Starts at $39/month for 50 returns. Additional plans available. Fee applies for additional returns. | Exchange for any product at any price; Return for store credit + bonus credit; Optional return protection add-on; "Green returns" - No shipping required; Shipping labels and QR code returns; Advanced rules and return logic; Self-serve custom return portal; EU Withdrawal Button Compliance |
| Advanced | $69/month | not offered | 14 days | Starts at $69/month for 50 returns. Additional plans available. Fee applies for additional returns. | Tracking based return automations; Integrations: Helpdesk/3PL/WMS/Etc; Optional return protection add-on; Warehouse return receiving tools; Custom API integrations and webhooks; International return shipping labels; EU withdrawal button compliance; Advanced package dimensions |
Rating distribution
112 ratings on the listing when last refreshed.
- 5 stars109(97%)
- 4 stars1(1%)
- 3 stars0(0%)
- 2 stars1(1%)
- 1 star1(1%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 14, 2026Plakton UK LtdUnited KingdomOver 1 year using the app
"We've had a really positive experience with ReturnZap. The app has streamlined our returns and exchanges process immensely, making everything much easier to manage for ..."
2 starsOct 12, 2026AbbreviatedUnited StatesAbout 2 months using the app
"I'd steer clear of this one. I do about 1000 returns a month and this app has caused nothing but problems for the 2 months ..."
5 starsJul 27, 2026EMOTIVE™United States25 days using the app
"When I started looking for a returns and exchange app for my store, I quickly realized this was more than a feature-list comparison. Every merchant ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Gift returns
- Discount codes
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Admin
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
ReturnZap
- Apps in the dataset:
- 1
- Address:
- 1954 Airport Rd, Unit #536, Atlanta, GA, 30341, US
- Website:
- returnzap.com
- Support email domain:
- returnzap.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
ShipStation Orders & Inventory
4.2(707) · listed as similar by Shopify
EW: EU Withdrawal Button &Form
4.9(2,317) · listed as similar by Shopify
Revoq ‑ EU Withdrawal Button
4.8(571) · listed as similar by Shopify
CWILL Returns & Exchanges
4.9(487) · shares 100% of feature handles
Synctrack Returns & Exchanges
4.9(132) · shares 100% of feature handles
Frate Returns and Protection
5.0(7) · shares 100% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 93 words.Show
- Convert refunds into exchanges or store credit - keep revenue in the business
- Smart return policies that enforce themselves - final sale, fraud rules and more
- Prepaid return labels worldwide, across major carriers, generated automatically
- Orchestrates your entire returns flow - connecting every tool in your stack
- Built-in analytics that surface return drivers and where revenue is being lost
Automate returns, exchanges, credit & EU withdrawal. Keep the sale with exchange first automation.
Most returns end in a refund. ReturnZap changes that. Give customers a branded, self-serve portal that guides them toward exchanges and store credit. Set smart return policies that enforce themselves and automate shipping labels. Built in, compliant EU Withdrawal flows. ReturnZap acts as the hub that syncs your return data where it needs to be. Powerful enough for complex operations, simple enough to set up in hours. With analytics that surface return drivers and turn your data into decisions.
Questions and comments
Questions people ask about ReturnZap Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
112 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.