EcomAppReviews

Shopify app

Emerging

Narvar Return and Exchange

Save sales & convert refund requests into exchanges.

Rating on Shopify
4.5(21)
Reviews
21
Developer
Narvar
Launched
August 31, 2021
Pricing
Free
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Returns and exchanges

#7 of 15

See the ranked table

Bayesian rating

4.44

category median 4.43

Reviews in the last 180 days

0

from the 3 reviews on the listing page

1 and 2 star share

14%

3 of 21

Starting price

Free plan

band: Free

Rating distribution

21 ratings on the listing at crawl time.

  • 5 stars14(67%)
  • 4 stars4(19%)
  • 3 stars0(0%)
  • 2 stars0(0%)
  • 1 star3(14%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsJun 30, 2025PB5starUnited StatesOver 1 year using the app

    "Narvar has been a reliable part of our post-purchase experience. The tracking pages are clean and on-brand, and the return flow is easy for customers ..."

    Read on Shopify

  • 5 starsSep 27, 2023SockwellUnited StatesOver 1 year using the app

    "Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates ..."

    Read on Shopify

  • 4 starsJul 28, 2023Dolls KillUnited StatesAbout 1 year using the app

    "We've been using Narvar for years but moved onto Shopify about a year ago and this app has made returns so much more customizable with ..."

    Read on Shopify

Screenshots

5 of 6 listing screenshots, composed as review cards. Captions are the developer's own.

  • Narvar Return and Exchange Shopify app screenshot: Narvar Return & Exchange Experience
    1 of 5: Narvar Return & Exchange Experience
  • Narvar Return and Exchange Shopify app screenshot: Configurable reason codes
    2 of 5: Configurable reason codes
  • Narvar Return and Exchange Shopify app screenshot: Fast exchanges to recapture revenue
    3 of 5: Fast exchanges to recapture revenue
  • Narvar Return and Exchange Shopify app screenshot: Offer choice and control with various return methods
    4 of 5: Offer choice and control with various return methods
  • Narvar Return and Exchange Shopify app screenshot: Analyze return metrics and drive operational improvements
    5 of 5: Analyze return metrics and drive operational improvements

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Return options

  • Automated refunds
  • Manual refunds
  • Exchanges
  • Replacements
  • In-store returns
  • QR codes
  • Gift cards
  • Store credit
  • Gift returns

Return management

  • Automated approvals
  • Return portal
  • Custom policies
  • Non-returnable items
  • Return windows
  • Return reasons
  • Multi-language
  • Shipping labels
  • Return tracking
  • Email notifications
  • Custom branding
  • Refund management
  • Customer blocklists
  • Analytics

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Shopify POS, Shopify Flow, Shopify Admin

Data access

As disclosed on the listing. Never scored.

Not disclosed on the listing.

Developer

Narvar

Apps in the dataset:
1
Address:
3 E 3rd Ave, Suite 211, San Mateo, CA, 94401, US
Support email domain:
narvar.com
English support:
yes
Resources:
Privacy policy

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 75 words.Show
  • Save sales and retain revenue with adaptable exchange options and store credit.
  • Improve customer experience with industry-leading and convenient return options.
  • Manage complexity and make smart decisions with returns intelligence.

Protect your revenue by transforming refunds into exchanges with our return platform.

Narvar Return & Exchange is purpose-built for Shopify merchants looking to save sales, reduce costs and convert refunds into retained revenue with a wide range of exchange options.

You'll maximize your customer lifetime value with highly customizable experiences and convenient return options, take advantage of reverse logistics to get products back faster and seamlessly integrate with the other tools that power your business.

Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

21 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.