Shopify app
NewZackReturns ‑ Returns easily
Returns and legally compliant EU withdrawal bundled
- Rating on Shopify
- 5.0(2)
- Reviews
- 2
- Developer
- CrossBox Digital LTD
- Launched
- July 16, 2026
- Pricing
- Free plan available. Usage charges apply. Free trial available.
- Languages
- German, English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.61
category median 4.63
Reviews in the last 180 days
2
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
Free plan
band: Free · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 10 returns/month included; Returns Portal; Withdrawal button; Email notification |
| Starter | Estimated monthly cost | not offered | 7 days | none stated | 25 returns/month included; Variant exchange; Store credit; Automatic approval |
| Growth | Estimated monthly cost | not offered | 7 days | none stated | 100 returns/month included; Klaviyo integration; Custom email templates; Return shipping fees |
| Pro | Estimated monthly cost | not offered | 7 days | none stated | 300 returns/month included; Cross-product exchange; Custom CSS; Value reduction (restocking); Audit log (return history) |
Rating distribution
2 ratings on the listing when last refreshed.
- 5 stars2(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 30, 2026MAOMAOGermanyAbout 1 month using the app
"Super Support! Läuft alles reibungslos."
5 starsAug 24, 2026Dr. KieuGermany1 minute using the app
"Top Abwicklung, geil dass das einfach mit nem Plugin geht!"
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- QR codes
- Store credit
- Gift returns
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Email notifications
- Custom branding
- Refund management
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, store credit, Online Store, custom data, Shopify admin
- Edit customers: Customer data
- Edit products: Inventory, products, collections
- Edit orders: Draft orders, merchant managed fulfillment, all order history for the last 60 days, returns, shipping information
- Edit store credit: Store credit account transactions, store credit accounts
- Edit Online Store: Online Store pages, theme, Online Store page content on a path controlled by the app
- Edit custom data: Metaobject definitions, metaobjects
- Edit Shopify admin: Files, legal policies
Developer
CrossBox Digital LTD
- Apps in the dataset:
- 1
- Address:
- K. Chatzopoulou 1, & Griva Digeni 28,, Nicosia, 1066, CY
- Website:
- not stated
- Support email domain:
- zackreturns.com
- English support:
- not offered per the listing
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
ShipStation Orders & Inventory
4.2(707) · listed as similar by Shopify
EW: EU Withdrawal Button &Form
4.9(2,317) · listed as similar by Shopify
Revoq ‑ EU Withdrawal Button
4.8(571) · listed as similar by Shopify
Return Wise: Return & Exchange
5.0(1) · shares 86% of feature handles
Narvar Return and Exchange
4.5(21) · shares 83% of feature handles
Yoyo Returns
No ratings yet · shares 81% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 83 words.Show
- Self-service portal for returns and withdrawal (Section 356a BGB)
- Automatic email confirmation of withdrawal receipt to customers
- Return labels via DHL, DPD, GLS, UPS, FedEx, and Sendcloud
- Storefront portal and admin in German and English
- Connect Gorgias, Zendesk, and Klaviyo for support and marketing
Self-service returns plus statutory EU right of withdrawal, built directly into your shop.
Customers use a portal to start a return or declare a withdrawal under the statutory EU right of withdrawal (Section 356a BGB). The required confirmation of receipt is sent automatically. Customers get status emails in German or English. Generate return labels with DACH shipping carriers like DHL, DPD, and GLS, and connect tools like Gorgias, Zendesk, and Klaviyo. Portal and admin are bilingual and low barrier per BFSG (accessibility law).
Questions and comments
Questions people ask about ZackReturns ‑ Returns easily, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.