Shopify app
NewYoyo Returns
Self-service returns, exchanges & refunds - on autopilot
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Yoyo Returns
- Launched
- September 7, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$49/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Launch | Free | not offered | none | none stated | Branded returns & exchanges portal; Carrier return labels & tracking; Automated customer email updates; Return rules & policy windows; 20 returns a month included |
| Starter | $49/month | not offered | 14 days | Shipping labels passed through at carrier rates (no markup); $0.40 per return beyond the 5,000 included per year. | Everything in Launch; AI return reason categorisation; 5,000 returns a year included |
| Growth | $99/month | not offered | 14 days | Shipping labels passed through at carrier rates (no markup); $0.40 per return beyond the 5,000 included per year. | Everything in Starter; Exchange-first flow with upsells; Customer order editing pre-dispatch; AI smart-approve & rule evaluation; Store credit as Shopify gift cards; Klaviyo integration; Analytics & AI insights; AI policy wizard |
| Pro | $199/month | not offered | 14 days | Shipping labels passed through at carrier rates (no markup); $0.40 per return beyond the 5,000 included per year. | Everything in Growth; AI damage photo analysis; WhatsApp return notifications; AI carrier scoring & routing; Priority support |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- QR codes
- Gift cards
- Store credit
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, store credit, Online Store, Shopify admin
- View customers: Customer data
- Edit products: Products, collections
- Edit orders: Order fulfillments, assigned fulfillment, draft orders, merchant managed fulfillment, order edits, all order history for the last 60 days, returns, third-party fulfillment
- Edit discounts: Discount codes and promotions
- Edit store credit: Store credit account transactions
- Edit Online Store: Theme, Online Store pages
- Edit Shopify admin: Files, legal policies
- Edit other data: Locations, Online Store navigation
Developer
Yoyo Returns
- Apps in the dataset:
- 1
- Address:
- 1 Mark Square, London EC2A 4EG, London, ENG, EC2A 4EG, GB
- Website:
- not stated
- Support email domain:
- yoyoreturns.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 87 words.Show
- Branded self-service portal for returns, exchanges, and store credit
- Every request becomes a native Shopify return or exchange on the order
- Carrier return labels and tracking with PostNord, Bring, Quiqup, Sendcloud
- AI triage auto-approves easy returns against your rules; you handle the rest
- Bonus credit offers by customer segment turn refunds into exchanges
Give customers self-serve returns and exchanges. Credit offers turn refunds into repeat sales
Yoyo Returns gives customers a branded self-serve portal for refunds, exchanges, and store credit. Bonus credit offers turn refund requests into exchanges. Every request becomes a native Shopify return on the original order, so your data stays clean. Yoyo creates tracked carrier labels, collects the difference on exchanges, issues credit as Shopify gift cards, and processes refunds. AI triage can auto-approve returns that fit your policy. Localized for the Nordics and UAE, including Arabic.
Questions and comments
Questions people ask about Yoyo Returns, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.