Shopify app
NewReturn Wise: Return & Exchange
Turn refunds into bonus store credit shoppers spend with you.
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- BrightLayer Lab LLC
- Launched
- May 25, 2026
- Pricing
- Free
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.61
category median 4.63
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
Free plan
band: Free
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 17, 2026Milana LabelCanada4 days using the app
"Took a chance on this app since it had no reviews yet and I'm so glad I did. It works exactly as it should, and ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- QR codes
- Store credit
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, store credit, Online Store, Shopify admin
- Edit customers: Customer data
- Edit products: Products, inventory, collections
- Edit orders: All order history, returns, draft orders
- Edit store credit: Store credit account transactions
- Edit Online Store: Online Store page content on a path controlled by the app
- Edit Shopify admin: Files
- View other data: Locations
Developer
BrightLayer Lab LLC
- Apps in the dataset:
- 1
- Address:
- Herndon, VA, US
- Website:
- returnwise.app
- Support email domain:
- returnwise.app
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
ShipStation Orders & Inventory
4.2(707) · listed as similar by Shopify
EW: EU Withdrawal Button &Form
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Revoq ‑ EU Withdrawal Button
4.8(571) · listed as similar by Shopify
8returns Returns & Exchanges
5.0(33) · shares 91% of feature handles
Royal Returns & Exchanges
5.0(1) · shares 90% of feature handles
At Last — Returns & Exchanges
5.0(37) · shares 86% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 100 words.Show
- Refund to store credit, with a bonus you set by rule to keep the revenue
- Exchanges for a different size or color, or any product in your store
- Return labels on your own Shippo, EasyPost, or ShipStation account
- Returnless refunds under a value cap — refund without paying return shipping
- Flag repeat returners with risk scores; hold or block returns automatically
Self-serve returns: exchanges or bonus store credit before a cash refund. Every feature included.
Shoppers open returns themselves — on your store or in Shopify customer accounts — and see an exchange or store credit with an optional bonus before a cash refund. Approve pending returns in one queue; analytics track refund volume, store credit issued, and retention rate. Check any return's status on a tracking timeline. AI drafts return rules from your policy. All of it ships on the Founding plan — stores that install during the founding window keep it for as long as the app stays installed.
Questions and comments
Questions people ask about Return Wise: Return & Exchange, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.