EcomAppReviews
At Last — Returns & Exchanges icon

Shopify app

Emerging

At Last — Returns & Exchanges

Free returns & exchanges — turn refunds into retained revenue

Rating on Shopify
5.0(37)
Reviews
37
Launched
January 17, 2023
Pricing
Free plan available. Free trial available.
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Returns and exchanges

#28 of 260

See the ranked table

Bayesian rating

4.77

category median 4.63

Reviews in the last 180 days

3

from the 3 reviews on the listing page

1 and 2 star share

0%

0 of 37

Starting price

$125/month

band: $100 to $299 · 14-day trial

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

PlanPriceBilled yearlyTrialUsage feeIncluded
Return to ZeroFreenot offerednonenone statedFree returns software; Free shipping — 100 returns p/mo minimum; Customer-paid model: zero cost to you; Beautiful, branded customer portal; InPost, Royal Mail, Evri, DPD & more; Exchanges, store credit & upsells; Analytics dashboard & returns insights; Marketplace & multi-channel returns
Starter$125/month$1250/year14 days100 free returns, then $0.65 per returnEverything in Return to Zero, plus:; Offer free returns to your customers; 100 returns included per month; Pre-negotiated UK carrier rates
Pro$295/month$2950/year14 days$0.35 per returnEverything in Starter, plus:; Lower per-return cost; API, webhooks & custom integrations; International returns 200+ countries; Pre-negotiated international rates; Duty free international returns (RGR)

Rating distribution

37 ratings on the listing when last refreshed.

  • 5 stars37(100%)
  • 4 stars0(0%)
  • 3 stars0(0%)
  • 2 stars0(0%)
  • 1 star0(0%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsSep 24, 2026ADEIÀUnited Arab Emirates4 months using the app

    "We have been using At Last for a few months now and it has made our returns process so much smoother and allows for customers ..."

    Read on Shopify

  • 5 starsSep 23, 2026CarMats.co.ukUnited KingdomAlmost 3 years using the app

    "We've been using At Last to handle returns and it's made a big difference for our customers and for our team. Customers use the self-service ..."

    Read on Shopify

  • 5 starsSep 11, 2026ArdMoorUnited Kingdom7 months using the app

    "We moved from Swap Returns, and At Last were great in terms of onboarding, we definitely have less customer contact now as their returns portal ..."

    Read on Shopify

Screenshots

5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.

  • At Last — Returns & Exchanges Shopify app screenshot: At Last returns & exchanges — free, multi-channel, UK and global
    1 of 5: At Last returns & exchanges — free, multi-channel, UK and global
  • At Last — Returns & Exchanges Shopify app screenshot: Process returns from Shopify and marketplaces with workflows
    2 of 5: Process returns from Shopify and marketplaces with workflows
  • At Last — Returns & Exchanges Shopify app screenshot: Exchanges, store credit and bonuses at point of return
    3 of 5: Exchanges, store credit and bonuses at point of return
  • At Last — Returns & Exchanges Shopify app screenshot: Returns analytics dashboard — products, reasons, retention
    4 of 5: Returns analytics dashboard — products, reasons, retention
  • At Last — Returns & Exchanges Shopify app screenshot: UK carriers: InPost, Royal Mail, Evri, DPD + 200 countries
    5 of 5: UK carriers: InPost, Royal Mail, Evri, DPD + 200 countries

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Return options

  • Automated refunds
  • Manual refunds
  • Exchanges
  • Replacements
  • QR codes
  • Store credit
  • Discount codes

Return management

  • Return portal
  • Custom policies
  • Non-returnable items
  • Return windows
  • Return reasons
  • Shipping labels
  • Return tracking
  • Email notifications
  • Custom branding
  • Refund management
  • Stock updates
  • Analytics

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

  • Sensitive data: Name, email address, physical address
  • Device and activity data: Geolocation, IP address, browser and operating system

View staff and contributor data

Store owner

  • Store owner: Name, email address, phone number, physical address

View and edit store data

Customers, products, orders, store credit, Shopify admin

  • View customers: Customer data
  • View products: Inventory, products, collections
  • Edit orders: Draft orders, merchant managed fulfillment, all order history for the last 60 days, returns
  • Edit store credit: Store credit account transactions
  • View Shopify admin: Legal policies
  • View other data: Locations

Developer

At Last Technologies

Apps in the dataset:
1
Address:
71-75 Shelton Street, Covent Garden, London, ENG, WC2H 9JQ, GB
Website:
www.atlast.co
Support email domain:
atlast.co
English support:
yes
Resources:
Privacy policy

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 93 words.Show
  • Available for free — no software cost, no returns fees and no shipping costs*
  • Returns & exchanges for Shopify and you marketplace channels — all in one portal
  • Retain revenue with exchanges, store credit and bonuses at point of return
  • Real-time analytics dashboard, custom return rules and manual admin returns
  • Unlock UK & global carriers: InPost, Royal Mail, Evri, DPD, DHL +200 countries

Smooth returns. Zero cost. At Last. One portal for returns and exchanges, wherever you sell.

Streamline all your returns & exchanges from one beautiful branded portal — across your Shopify store and every marketplace you sell on.

Available for free with no shipping costs, no software cost, no return fees*.

Unlock UK carriers InPost, Royal Mail, Evri & more, plus international shipping. Retain revenue with exchanges, store credit & upsells. Apply custom return rules and track via real-time analytics.

Set up in minutes with 100% UK-based support.

*Free plan requires 100+ returns p/mo

Questions and comments

Questions people ask about At Last — Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Ask a question or share what worked for your store

Read by a person before it appears. One link at most, no HTML.

Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.

37 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.