Shopify app
EstablishedRich Returns & Exchanges
Automate returns, labels & exchanges. Revenue over refunds.
- Rating on Shopify
- 4.7(81)
- Reviews
- 81
- Developer
- Apex Apps
- Launched
- January 23, 2019
- Pricing
- From $19/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.70
category median 4.60
Reviews in the last 180 days
1
from the 3 reviews on the listing page
1 and 2 star share
4%
3 of 81
Starting price
$19/month
band: $10 to $29 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Standard | $19/month | not offered | 30 days | Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync | 10 monthly returns ($1 per extra return); Branded Returns Portal; Automated Prepaid Return Labels; Customer Notifications; Custom Return Reasons |
| Pro | $39/month | not offered | 30 days | Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business | 50 monthly returns $0.75 per extra; All Standard Features; Variant Exchanges; ResolutionHub; Analytics; Multi-Language Portal; CSV Export |
| Premium | $99/month | not offered | 30 days | Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges | 100 monthly returns $0.5 per extra; All Pro Features; Advanced Rules (10 included); Reports & Trends; Auto-Refunds; Automatic Exchanges |
| Enterprise Plus | $199/month | not offered | 30 days | Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience | 500+ monthly returns (scalable); All Premium Features; Custom Domain; International Labels; Auto-Tracking; API Access; Stripe Integration |
Rating distribution
81 ratings on the listing when last refreshed.
- 5 stars74(91%)
- 4 stars3(4%)
- 3 stars1(1%)
- 2 stars0(0%)
- 1 star3(4%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJun 12, 2026OWNLEY ONLINEAustraliaOver 3 years using the app
"Rich Returns makes the whole returns process effortless, clean portal, seamless Shopify integration, and smart automation that just works. Highly recommend for any merchant who ..."
5 starsFeb 28, 2025Shop CadetsUnited States5 months using the app
"Anrej and the team are incredibly responsive to questions regarding functionality or troubleshooting. We have been using Rich Returns for several months now and are ..."
5 starsFeb 24, 2025Puzzle Ring StoreUnited StatesAbout 4 years using the app
"I have been using this app for several years. They are constantly improving and adding new features. Their support is also very responsive if any ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Gift cards
- Store credit
- Gift returns
Return management
- Automated approvals
- Return portal
- Custom policies
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Apex Apps
- Apps in the dataset:
- 2
- Address:
- 1309 Coffeen Avenue, Sheridian, WY, 82801, US
- Website:
- www.richreturns.io
- Support email domain:
- richreturns.io
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
AfterShip Returns & Exchanges
4.7(1,543) · listed as similar by Shopify
CWILL Returns & Exchanges
4.9(487) · listed as similar by Shopify
Synctrack Returns & Exchanges
4.9(132) · listed as similar by Shopify
Troquecommerce
5.0(1) · shares 82% of feature handles
Narvar Return and Exchange
4.5(21) · shares 78% of feature handles
InstaReturns by ShipDelight
4.2(4) · shares 77% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 58 words.Show
- Self-service portal on your domain: branded, mobile-friendly, no login required.
- Shop App integration (US merchants): much more returns retained as revenue.
- Rule Builder: Automate eligibility, approvals, refund logic, fees, and labels
- Prepaid return labels from 50+ carriers: UPS, Shippo, EasyPost, ShipStation.
- Exchange-first flows: incentivize swaps and store credit over refunds.
Automate returns & exchanges. Convert refunds to revenue with self-service returns.
Automated rules handle return approvals, eligibility windows, and refund types. Prepaid labels from 50+ carriers: UPS, USPS, Shippo, EasyPost, ShipStation, Canada Post. Exchange-first design: offer swaps or store credit before issuing refunds. Boost your revenue retention rate, reduce service times, enhance customer satisfaction, and optimise your operations.
Questions and comments
Questions people ask about Rich Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
81 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.