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Reclaim: AI Support Agent icon

Shopify app

New

Reclaim: AI Support Agent

Triage support tickets and draft replies from the real order

Rating on Shopify
No ratings yet
Reviews
0
Launched
July 6, 2026
Pricing
From $29/month. Free trial available.
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Helpdesk

#203 of 264

See the ranked table

Bayesian rating

n/a

category median 4.72

Reviews in the last 180 days

n/a

no dated reviews collected

1 and 2 star share

n/a

no rating distribution

Starting price

$29/month

band: $10 to $29 · 14-day trial

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

PlanPriceBilled yearlyTrialUsage feeIncluded
Starter$29/monthnot offered14 daysnone statedUnlimited AI ticket resolutions; WISMO / return / exchange triage; Order-grounded replies + guardrails
Growth$99/monthnot offered14 daysnone statedUnlimited AI ticket resolutions; Shadow / assisted / autonomous; Configurable refund guardrails
Pro$299/monthnot offered14 daysnone statedUnlimited AI ticket resolutions; Full audit log + escalation flow; Priority support + data export

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Channels

  • Email

Workflow automation

  • AI responses
  • Escalation
  • Customer notifications

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

  • Sensitive data: Name, email address, physical address
  • Device and activity data: Geolocation, IP address, browser and operating system

View staff and contributor data

Store owner

  • Store owner: Name, email address, phone number, physical address

View store data

Customers, orders

  • View customers: Customer data
  • View orders: Order fulfillments, all order history for the last 60 days

Developer

CGN Media Group LLC

Apps in the dataset:
11
Address:
1560 Central Ave, St Petersburg, FL, 33705, US
Website:
orbitloft.com
Support email domain:
orbitloft.com
English support:
yes
Resources:
Privacy policy, FAQ, Tutorial, App Documentation

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 90 words.Show
  • Auto-triage every support ticket by intent, sentiment, and urgency
  • Replies grounded in the real order, tracking, and refund history
  • Refund guardrails escalate out-of-policy requests to a human

AI triages each support ticket, drafts a reply from the real order, and escalates risky refunds.

Reclaim reads every inbound support ticket, matches it to the real Shopify order, and proposes a guardrailed resolution. It classifies intent, sentiment, and urgency, drafts a brand-voice reply grounded in the actual order, tracking, and refund history, and enforces your policy so risky refunds escalate to a human instead of going out automatically. Run it in shadow mode to review everything, assisted for one-click sends, or autonomous to resolve within-policy tickets on its own.

Questions and comments

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Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.

0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.