Shopify app
NewOrderWise AI
AI support that knows your orders — no order number...
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- OrderWise
- Launched
- May 20, 2026
- Pricing
- $29/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.65
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $29/month | $290/year | 14 days | none stated | not listed |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
Workflow automation
- Auto-reply
- AI responses
- Escalation
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders
- View customers: Customer data
- View products: Products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days
Developer
OrderWise
- Apps in the dataset:
- 1
- Address:
- Allersberger Straße 144, Nürnberg, 90461, DE
- Website:
- orderwise.dev
- Support email domain:
- orderwise.dev
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, changelog, demo store
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 138 words.Show
- Handles order, tracking, and refund questions automatically
- Knows order status, tracking & refunds — no order number needed
- Installs in 2 minutes, works immediately, no code required
AI support that knows your orders — no order number needed
OrderWise AI is an intelligent customer support chatbot that automatically resolves order-related questions using real-time data from your Shopify store.
OrderWise matches customers to their orders instantly — by email or login — so customers never have to search for an order number. The AI retrieves the exact order status, tracking info, delivery ETA, and refund eligibility, and responds in natural, helpful language.
The app handles common support questions including order status, delivery estimates, refund eligibility, shipping carrier details, and tracking links. Complex issues are escalated to your inbox with full conversation context so your team has everything they need.
OrderWise installs in under 2 minutes with no code changes or theme edits required. It works immediately on all live orders and is available around the clock.
Questions and comments
Questions people ask about OrderWise AI, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.