Shopify app
NewMailipy
AI email support you approve before it sends
- Rating on Shopify
- 5.0(5)
- Reviews
- 5
- Developer
- EDS Solutions LLC
- Launched
- July 2, 2026
- Pricing
- Free plan available
- Languages
- Spanish, English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.74
category median 4.72
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 5
Starting price
$15/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| free | Free | not offered | none | none stated | 50 support drafts to try it out; Shopify and your inbox connected; Nothing sent without your approval |
| Pro | $15/month | not offered | none | none stated | 100 support drafts a month; Up to 300 cart recovery emails a month; Full history and agent learning; In-depth Support Statistics |
| plus | $29/month | not offered | none | none stated | 300 support drafts a month; Use your own branding; Up to 750 cart recovery emails a month; In-depth Support Statistics |
| max | $49/month | not offered | none | none stated | 750 support drafts a month; Up to 2000 cart recovery emails a month; Full history and agent learning; Use your own branding; In-depth Support Statistics |
| ultra | $99/month | not offered | none | none stated | 2,500 support drafts per month; Up to 5000 cart recovery emails a month; Full history and agent learning; Use your own branding; In-depth Support Statistics; Support Priority |
Rating distribution
5 ratings on the listing when last refreshed.
- 5 stars5(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 8, 2026PowerPipeCyprus2 months using the app
"Llevo un tiempo utilizando esta aplicación y la experiencia ha sido muy buena. Es fácil de configurar, funciona de forma estable y cumple perfectamente con ..."
5 starsSep 8, 2026SnuzzleSpainAbout 2 months using the app
"Llevo un tiempo usando esta app para los correos de mi tienda y estoy muy contento. Antes tardaba un montón en contestar y ahora casi ..."
5 starsAug 22, 2026GalixSpainAbout 1 month using the app
"Una app muy buena para automatizar todo el tema de customer service de la tienda. También ofrece un buen servicio en cuanto al email marketing. ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
Workflow automation
- AI responses
- AI summaries
- Rule-based triggers
- Escalation
- Order tracking
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
EDS Solutions LLC
- Apps in the dataset:
- 1
- Address:
- Sheridan, WY, US
- Website:
- not stated
- Support email domain:
- gmail.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
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Gorgias: AI Helpdesk & Chat
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返信 / Henshin
No ratings yet · shares 67% of feature handles
Humane Plus⁺
5.0(1) · shares 50% of feature handles
Respondize | AI Email Support
5.0(1) · shares 45% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 101 words.Show
- Real order context in every draft — not generic AI answers
- No support reply is ever sent without your approval
- Knows when to escalate: no order, fraud signals, outside your policy
- Wins back abandoned carts with a sequence that stops when they buy
- Works with your current inbox — Gmail, Outlook or your own domain
Drafts every support reply with the real orders already pulled in. You approve, it sends.
mailipy reads your support inbox, finds the customer's real order in Shopify — status, tracking, what they bought — and writes the reply for you. Nothing goes out until you approve it.
It knows when to stay quiet: no order found, a request outside your policy, fraud signals or several questions in one email all land on you untouched.
It also wins back abandoned carts, with emails you approve as templates up front and a sequence that stops the moment they buy.
Set up in minutes.
Questions and comments
Questions people ask about Mailipy, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
5 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.