Shopify app
NewChannelReply
View order info and answer messages from your helpdesk.
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- ChannelReply
- Launched
- June 24, 2021
- Pricing
- Free
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.28
category median 4.33
Reviews in the last 180 days
0
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
Free plan
band: Free
Rating distribution
1 ratings on the listing at crawl time.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsNov 22, 2023BebeMamaBulgaria2 minutes using the app
"Very easy installation and straightforward setup. Great app!"
Screenshots
5 of 10 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Shopify messaging in Zendesk with ChannelReply 
2 of 5: Shopify messaging in Freshdesk with ChannelReply 
3 of 5: ChannelReply displaying Shopify data in Help Scout 
4 of 5: ChannelReply's Re:amaze-Shopify integration in action 
5 of 5: Refunding a Shopify order from Zendesk using ChannelReply
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Help center
Workflow automation
- Auto-reply
- Ticketing
- Escalation
- Customer notifications
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Freshdesk
- Kustomer
- Onsite Support
- Re:amaze
- Zendesk 18 apps
- Zoho Desk
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
ChannelReply
- Apps in the dataset:
- 1
- Address:
- 16192 Coastal Hwy, Lewes, DE, 19958, US
- Website:
- www.channelreply.com
- Support email domain:
- channelreply.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Gorgias: AI, Helpdesk & Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Hosted Email
4.1(31) · shares 38% of feature handles
Webkul Helpdesk Support‑UVdesk
5.0(7) · shares 38% of feature handles
ResponseCX
No ratings yet · shares 18% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 91 words.Show
- View order info from unlimited Shopify stores in a single app.
- Reply directly to customer messages and even to order notifications.
- Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- Identify messages by store, contact form used, order value and other details.
Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support.
Answer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support.
Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen.
Plus, automatically act on Shopify data. Tag all high-value orders and customers, send personalized autoreplies, and much more.
Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.