Shopify app
NewMailo | AI Email Support
AI-driven email management for exceptional customer service
- Rating on Shopify
- 4.6(3)
- Reviews
- 3
- Developer
- MAILO AI
- Launched
- June 15, 2023
- Pricing
- From $19/month. Free trial available.
- Languages
- English, French
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.56
category median 4.57
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
33%
1 of 3
Starting price
$19/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $19/month | $209/year | 7 days | none stated | 100 emails; 1 user; KPI; Order Tracking; Feedback; Smart Inbox; Email Templates; Email Classification |
| Essentials | $69/month | $759/year | 7 days | none stated | 400 emails; 3 users; KPI; Order Tracking; Feedback; Smart Inbox; Email Templates; Email Classification |
| Advanced | $199/month | $2189/year | 7 days | none stated | 1250 emails; 5 users; KPI; Order Tracking; Feedback; Smart Inbox; Email Templates; Email Classification |
| Pro | $499/month | $5489/year | 7 days | none stated | 3200 emails; 10 users; KPI; Order Tracking; Feedback; Smart Inbox; Email Templates; Email Classification |
Rating distribution
3 ratings on the listing at crawl time.
- 5 stars2(67%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star1(33%)
Latest reviews
The 1 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starFeb 6, 2025A Farley Country AttireUnited KingdomAbout 21 hours using the app
"Sucked in 3000 old emails from previous 2 months that we had already dealt with. Stopped working due to be clogged up. No way of ..."
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Mailo 
2 of 5: Dashboard AI 
3 of 5: Order Tracking 
4 of 5: Smart Inbox 
5 of 5: Reviews
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Unified inbox
- Tagging
- Spam detection
- Order tracking
- Multi-language
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Gmail 29 apps
- Hostinger
- IMAP
- Infomaniak
- Ionos
- OVH
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI, Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Respondize | AI Email Support
5.0(1) · shares 62% of feature handles
Know Reply‑AI Email Engagement
No ratings yet · shares 46% of feature handles
zeroSupport KI Support ‑ Mails
No ratings yet · shares 46% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 73 words.Show
- Integration : Sync with Shopify for faster and efficient email management.
- Smart Inbox : Streamline emails with categorized views for easy management.
- Analysis : Gain insights from email trends to improve customer service.
- Classification : Organize emails by subject for quick and accurate responses.
- Order Tracking : Real-time updates keep customers informed effortlessly.
Simplify customer support with fast and personalized email automation.
Mailo - Connects your store to a powerful SaaS platform to revolutionize your customer support.
Automate email responses, save time, and reduce operational costs while providing fast, personalized service to your customers.
Perfect for businesses looking to streamline processes, enhance efficiency, and deliver exceptional support without added complexity.
Simplify your workflow and focus on growing your business with a tool designed for optimal results.
Questions and comments
Questions people ask about Mailo | AI Email Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
3 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.