Shopify app
NewMintry AI Support & Disputes
AI helpdesk for support, refunds, and disputes
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- STARTUPUNIVERSE LIMITED
- Launched
- June 9, 2026
- Pricing
- From $29/month. Free trial available.
- Languages
- German, English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.65
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $29/month | $290/year | 14 days | none stated | AI reply suggestions; Order and tracking context; PayPal evidence preparation |
| Pro | $39/month | $390/year | 14 days | none stated | Auto-Pilot with approval; Smart refund suggestions; Shopify Payments Early Access |
| Business | $79/month | $790/year | 14 days | none stated | Up to 3 stores; Airwallex dispute evidence; Team activity and advanced rules |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
Workflow automation
- Auto-reply
- Response templates
- AI responses
- Ticketing
- Unified inbox
- Auto-assign
- Tagging
- Spam detection
- Order tracking
- Multi-language
- Multi-store
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- 17TRACK
- Airwallex
- PayPal 79 apps
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, gift cards, Shopify Payments, Shopify admin
- View customers: Customer data
- View products: Products, collections
- Edit orders: Order fulfillments, all order history, merchant managed fulfillment
- Edit gift cards: Gift cards
- Edit Shopify Payments: Shopify Payments dispute evidences, Shopify Payments disputes
- Edit Shopify admin: Files
Developer
STARTUPUNIVERSE LIMITED
- Apps in the dataset:
- 1
- Address:
- RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, Tsuen Wan, NT, 000000, HK
- Website:
- mintry.tech
- Support email domain:
- mintry.tech
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 55 words.Show
- AI reply suggestions with order and tracking context
- Manage support, refunds, and disputes from one inbox
- Review refund requests with smart approval workflows
- Prepare PayPal and Shopify Payments dispute evidence
- Multi-store support, team access, and approval-based automation
AI helpdesk for faster replies, refund reviews, and dispute evidence.
Mintry connects to your store and turns customer support into one AI-assisted inbox. It helps draft replies with order and tracking context, review refund requests, and prepare dispute evidence for PayPal and Shopify Payments. Use approval-based workflows, team access, and multi-store support on higher plans.
Questions and comments
Questions people ask about Mintry AI Support & Disputes, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.