Shopify app
EmergingKustomer
AI-Powered Support: Seamless Integration & Insights
- Rating on Shopify
- 5.0(24)
- Reviews
- 24
- Developer
- Kustomer
- Launched
- April 29, 2020
- Pricing
- Free to install. Additional charges may apply.
- Languages
- English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), Japanese
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.39
category median 4.06
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 24
Starting price
Free plan
band: Free
Pricing plans as listed on Shopify
All charges are billed in USD. See all pricing options
Pricing is set outside Shopify: External charges may be billed by Kustomer separately from your Shopify invoice. Learn more Developer pricing page
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| From $89 per month | Free to install | not offered | none | From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate | not listed |
Rating distribution
24 ratings on the listing at crawl time.
- 5 stars24(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJul 10, 2025Great JonesUnited StatesOver 2 years using the app
"Kustomer has been a game-changer for our customer support team. The seamless integration with Shopify means we can view order history, customer details, and interactions ..."
5 starsJul 10, 2025SCHUTZUnited StatesOver 3 years using the app
"We've been using Kustomer for years, and it's very easy to connect all our data and provide it to our agents on one screen. That's ..."
5 starsJul 10, 2025MellanniUnited StatesAbout 2 years using the app
"We have abandoned another very popular CSR system in Kustomer's favour, which was a great decision. This app is flexible, tech support is always here ..."
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Kustomer Platform | Shopify Orders 
2 of 5: Kustomer Platform | Edit Shopify Orders 
3 of 5: Kustomer Platform | Omni Channel Ecommerce 
4 of 5: Kustomer Shopify 
5 of 5: Kustomer Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Social media
- Multi-language
- Real-time translation
Automated responses
- FAQs
Customization
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
Channels
- Chatbot
- Phone
- Help center
Workflow automation
- AI responses
- AI summaries
- Ticketing
- Tagging
- Multi-language
- Multi-store
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- 40+ Integrations
- Aircall
- ChannelReply
- Klaivyo
- Loop
- Recharge 16 apps
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Kustomer
- Apps in the dataset:
- 1
- Address:
- Short Hills, NJ, US
- Website:
- www.kustomer.com
- Support email domain:
- kustomer.com
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Gorgias: AI, Helpdesk & Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 41% of feature handles
Willdesk: Live Chat&AI Chatbot
4.7(383) · shares 40% of feature handles
Pushdaddy Many Chat ,Cloud API
4.3(944) · shares 31% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 78 words.Show
- Full View of Customer Orders via Shopify Data Integration
- Direct Order Refunds/Cancellations from Kustomer Timeline
- Efficient Order Data Access and Search within Kustomer
- Dynamic Message Customization with Shortcuts
- Automated Updates with Chatbot Templates
Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.
Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
24 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.