Shopify app
EmergingChatbase
AI agent for support and sales
- Rating on Shopify
- 4.9(39)
- Reviews
- 39
- Developer
- Chatbase.co Inc.
- Launched
- January 7, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.75
category median 4.65
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
3%
1 of 39
Starting price
$40/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 50 Credits; 1 MB |
| Hobby | $40/month | not offered | none | none stated | Access to advanced models; 700 message credits/month; 5 AI Actions & 2 procedures enabled; 10 MB; 2 Members; Basic Integrations; Basic Analytics; Allow file attachments in Chat |
| Standard | $150/month | not offered | none | none stated | 4000 message credits/month; 8 AI Actions & 4 procedures enabled; 20 MB; 3 Members; Advanced Integrations; Chatbase helpdesk inbox; Voice; API access |
| Pro | $500/month | not offered | none | none stated | 15000 message credits/month; 12 AI Actions & 6 procedures enabled; 40 MB; 5 Members; Advanced Analytics; Sources suggestions; Tickets as a source |
Rating distribution
39 ratings on the listing when last refreshed.
- 5 stars38(97%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars1(3%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 13, 2026Khalis OrganoPakistanAbout 9 hours using the app
"Chatbase has been a great addition to our Shopify store. The AI chatbot is easy to set up, responds quickly to customer questions, and gives ..."
5 starsOct 9, 2026Nova Souk ShopUnited Kingdom26 days using the app
"Chatbase is a useful and easy-to-use app for improving customer support. The AI chatbot helps answer customer questions quickly and provides helpful information about products. ..."
5 starsSep 21, 2026Esra'sUnited Kingdom1 day using the app
"Chatbase is a powerful AI chatbot that provides quick and helpful answers to customers. It makes product searches easier and improves the overall shopping experience. ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Voice support
- Social media
- File upload
- Multi-language
- Real-time translation
- Agent analytics
- Encryption
- Customer insights
Automated responses
- FAQs
- Product recommendations
- Quick replies
- Order updates
Customization
- Color and font
- Emojis and stickers
- Chat window
- Welcome messages
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Phone
- Social media
- Help center
Workflow automation
- Auto-reply
- AI responses
- Ticketing
- Unified inbox
- Auto-assign
- Escalation
- Tagging
- Order tracking
- Multi-language
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, Shopify Functions, Online Store, Shopify admin
- Edit customers: Customer data
- View products: Products, product listings, collections
- Edit orders: All order history, draft orders, order edits, returns
- View discounts: Discount codes and promotions
- Edit Shopify Functions: Cart transforms
- View Online Store: Online Store pages, theme
- View Shopify admin: Legal policies
- View other data: Locations
Developer
Chatbase.co Inc.
- Apps in the dataset:
- 1
- Address:
- 2261 Market Street STE 85690, San Francisco CA, CA, 94114, US
- Website:
- not stated
- Support email domain:
- chatbase.co
- English support:
- yes
- Resources:
- Privacy policy, App Documentation, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Commslayer: AI Helpdesk & Chat
4.9(237) · shares 65% of feature handles
My AskAI: AI Support Chatbot
No ratings yet · shares 65% of feature handles
Crisp ‑ Helpdesk & AI Chatbot
4.0(34) · shares 65% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 96 words.Show
- Instant answers: Replies to shoppers in their language from your site and docs
- Product search: Finds items by text or photo and adds them to the cart in chat
- Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger
- After the sale: Tracks orders and drafts exchanges for a human to approve first
- Human handoff: Your team takes over in the Helpdesk and sees shopper orders
AI agent for your store. It answers shoppers, places orders, and hands off to your team.
Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation.
Questions and comments
Questions people ask about Chatbase, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
39 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.