Shopify app
NewKonvoAI
AI Agents for customer support on Email, Chat & WhatsApp
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Konvo AI
- Launched
- October 5, 2026
- Pricing
- Free plan available
- Languages
- English, Spanish, German, French, Portuguese (Portugal), Italian, Dutch, Polish
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$138/month
band: $100 to $299
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 25 AI conversations per month; 200 tickets per month included; Unified inbox: email, chat, WhatsApp; AI agent with Shopify tools included |
| Starter | $138/month | $1325/year | none | €1 per AI conversation beyond the plan's monthly allowance | 150 AI Conversations per month; Unlimited Tickets per month included; Unified Inbox: email, chat, WhatsApp; AI Order Status & Tracking; AI Product Recommendations; AI Sales & AI Support |
| Core | $404/month | $3879/year | none | €1 per AI conversation beyond the plan's monthly allowance | 500 AI Conversations per month; Unlimited Tickets per month included; Unified Inbox: email, chat, WhatsApp; AI Order Status & Tracking; AI Product Recommendations; AI Sales & AI Support |
| Scale | $1,040/month | $9984/year | none | €1 per AI conversation beyond the plan's monthly allowance | 1,500 AI Conversations per month; Unlimited Tickets per month included; Unified Inbox: email, chat, WhatsApp; AI Order Status & Tracking; AI Product Recommendations; AI Sales & AI Support |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Help center
Workflow automation
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Multi-language
- Multi-store
- Analytics
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- File upload
- Multi-language
- Real-time translation
- Agent analytics
Automated responses
- Discounts
- FAQs
- Product recommendations
- Quick replies
- Shipping alerts
- Order updates
Customization
- Color and font
- Chat window
- Welcome messages
- Chat assignment
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, gift cards, Online Store, custom data, Shopify admin
- Edit customers: Customer data
- View products: Inventory, products, product listings, collections
- Edit orders: Draft orders, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- Edit Online Store: Online Store pages
- View custom data: Metaobject definitions, metaobjects
- View Shopify admin: Files
- View other data: Locales, locations, Shopify Markets settings, product and variant inventory, product tags, selling plans
Developer
Konvo AI
- Apps in the dataset:
- 1
- Address:
- Brunnenstr. 9a, Berlin, 10119, DE
- Website:
- not stated
- Support email domain:
- konvoai.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
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Gorgias: AI Helpdesk & Chat
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Copiwin: AI Email Helpdesk
5.0(14) · shares 67% of feature handles
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 90 words.Show
- Your AI Agent resolves order, shipping, product & policy issues end to end
- Helpdesk built for scale: manage Email, WhatsApp & Chat in one inbox
- Your guardrails: what the AI Agent answers, what needs review, when to hand off
- Connected to your stack: integrations to resolve the most complex tickets
- Powerful analytics: turn customer conversations into insights and revenue
AI Agents that resolve customer support on Email, Chat, & WhatsApp, all in one inbox.
Konvo is an AI-native customer support platform for e-commerce. Its AI Agents resolve order, shipping, product, and policy questions across Email, WhatsApp, and Chat in your brand's voice, with your Shopify catalog and knowledge base. You set what the AI Agent handles alone, what needs review and when to hand off. Your team works from one inbox and gets tasks and questions from the AI Agent to resolve questions faster. Customers get instant answers, 24/7.
Questions and comments
Questions people ask about KonvoAI, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.