Shopify app
NewCopiwin: AI Email Helpdesk
AI-powered email and live chat customer support.
- Rating on Shopify
- 5.0(14)
- Reviews
- 14
- Developer
- COPIWIN ECOM LTD
- Launched
- August 13, 2026
- Pricing
- Free plan available
- Languages
- English, French, Spanish, German, Italian, Portuguese (Portugal), Japanese, Chinese (Traditional), Portuguese (Brazil)
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.77
category median 4.72
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 14
Starting price
$29/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 50 AI-handled conversations/month; Shopify integration; AI-generated email replies; Basic analytics |
| Starter | $29/month | $261/year | none | none stated | 250 AI-handled conversations / month; AI replies 24/7; Automatic translations; Email performance dashboard |
| Growth | $89/month | $801/year | none | none stated | 750 conversations / month; Automatic ticket classification; Return & refund detection; Advanced analytics; Priority processing; Everything on starter plan |
| Professional | $299/month | $2691/year | none | none stated | 2,000 conversations / month; Team collaboration; Multi-team support; API access; Priority support; Everything on growth plan |
Rating distribution
14 ratings on the listing when last refreshed.
- 5 stars14(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 2, 2026khazanaUnited States37 minutes using the app
"The app provides a convenient way to manage customer support through live chat and email. Its order tracking and FAQ automation features are useful for ..."
5 starsSep 23, 2026OpalsouqSaudi Arabia2 days using the app
"Great customer support app! It saves time by automatically handling order tracking, FAQs, and common customer questions. Very useful for Shopify stores."
5 starsSep 22, 2026LittleAngelDreamsUnited StatesAbout 18 hours using the app
"The setup is straightforward, and the AI customer support makes it easier to handle common questions, order tracking, and customer messages. It saves time and ..."
Screenshots
3 of 4 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 3: Copiwin AI Performance Dashboard & Resolution Rate 
2 of 3: Copiwin Support Inbox with Shopify Order Context 
3 of 3: Copiwin AI Queue with Green Yellow Red Routing
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Help center
Workflow automation
- Auto-reply
- Response templates
- AI responses
- Ticketing
- Unified inbox
- Escalation
- Order tracking
- Multi-language
- Multi-store
- Analytics
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Multi-language
- Real-time translation
- Agent analytics
Automated responses
- Discounts
- FAQs
- Greetings
- Quick replies
- Review requests
- Order updates
Customization
- Color and font
- Chat window
- Welcome messages
- Chat buttons
- Agent avatar
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, Online Store
- View customers: Customer data
- Edit products: Inventory, products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days, shipping information
- View discounts: Discount codes and promotions
- View Online Store: Online Store pages, theme
- View other data: Shopify Markets settings, price rules
Developer
COPIWIN ECOM LTD
- Apps in the dataset:
- 1
- Address:
- 61 BRIDGE STREET KINGTON, London, ENG, HR5 3DJ, GB
- Website:
- not stated
- Support email domain:
- copiwin-support.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
KonvoAI
No ratings yet · shares 67% of feature handles
My AskAI: AI Support Chatbot
No ratings yet · shares 62% of feature handles
BubblaV AI Chatbot
No ratings yet · shares 61% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 82 words.Show
- Automate responses for order status, tracking, return policies, and FAQs.
- Automatically categorize incoming customer inquiries by topic and urgency.
- Review, edit, and approve AI-generated draft responses before sending.
- Deliver instant AI customer support directly on your storefront via live chat.
- Track ticket volumes, AI resolution rates, and support performance metrics.
AI-powered support for email and live chat. Automate order tracking, returns, and FAQs 24/7.
Copiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers order status, tracking, return policies, and product questions. Routine inquiries are replied to automatically, while complex cases are categorized and routed to a human review queue with draft replies pre-generated. This reduces support workload, lowers response times, and ensures customers receive consistent help around the clock.
Questions and comments
Questions people ask about Copiwin: AI Email Helpdesk, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
14 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.