Shopify app
NewKeeping ‑ Helpdesk for Gmail
The customer support helpdesk that integrates with Gmail
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Katsu Ventures
- Launched
- August 19, 2021
- Pricing
- From $33/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.34
category median 4.33
Reviews in the last 180 days
0
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$33/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Plus | $33/month | $288/year | 14 days | $11 per each additional agent | Unlimited support tickets; 3 Support Agents Included; 5 Shared Mailboxes; 2 Workflows; No Branding |
| Unlimited | $48/month | $504/year | 14 days | $16 per each additional agent | Unlimited support tickets; 3 Support Agents Included; Unlimited Shared Mailboxes; Unlimited Workflows; No Branding |
Rating distribution
1 ratings on the listing at crawl time.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 15, 2021Vara SafetyUnited States23 days using the app
"tl;dr - Keeping is exactly what we have been searching for to better handle our customer inquiries via support emails, and in a more professional ..."
Developer replied. Read on Shopify
Screenshots
5 of 8 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Shopify data right in Gmail with Keeping 
2 of 5: Leave private notes on a Keeping ticket 
3 of 5: Manage multiple mailboxes with Keeping 
4 of 5: Stop duplicate replies with Keeping 
5 of 5: Powerful workflows automate your inbox with Keeping
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Workflow automation
- Auto-reply
- Response templates
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Tagging
- Feedback surveys
- Multi-store
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Gmail
- Google Workspace
- Gsuite
- Hubspot 17 apps
- Zapier 43 apps
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Katsu Ventures
- Apps in the dataset:
- 1
- Address:
- 429 Washington Ave, Brooklyn, NY, 11238, US
- Website:
- www.keeping.com
- Support email domain:
- keeping.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Ringly ‑ AI Phone Support
On Shopify, not yet in the dataset · listed as similar by Shopify
Replyco ‑ eCommerce Helpdesk
On Shopify, not yet in the dataset · listed as similar by Shopify
Cavalry AI Customer Support
On Shopify, not yet in the dataset · listed as similar by Shopify
HelpDesk.com AI Ticketing
1.0(1) · shares 26% of feature handles
ResponseCX
No ratings yet · shares 20% of feature handles
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 17% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 92 words.Show
- See your customer's order information right inside Gmail.
- Sync your support account to your personal or work Gmail.
- Advanced reports measure response time, ticket volume, and agent performance.
Keeping is the easiest way to share a support inbox without ever leaving Gmail.
Keeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal solution for eCommerce teams of all sizes to deliver better customer support without having to use an external help desk. When a support request arrives in your shared inbox, Keeping converts it into a support ticket and syncs it with your entire team. Then you can assign, discuss, and prioritize it right inside Gmail.
Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.