Shopify app
EmergingBuilt for ShopifyJotform AI Chatbot ‑ Live Chat
Improve customer support with AI livechat and boost your sales
- Rating on Shopify
- 3.9(36)
- Reviews
- 36
- Developer
- Jotform
- Launched
- April 16, 2025
- Pricing
- Free
- Languages
- English, Turkish, German, French, Italian, Spanish, Portuguese (Brazil)
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.37
category median 4.70
Reviews in the last 180 days
2
from the 3 reviews on the listing page
1 and 2 star share
19%
7 of 36
Starting price
Free plan
band: Free
Rating distribution
36 ratings on the listing when last refreshed.
- 5 stars25(69%)
- 4 stars3(8%)
- 3 stars1(3%)
- 2 stars0(0%)
- 1 star7(19%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 12, 2026Buydominicaonline.comUnited States6 months using the app
"Fantastic. Money well spent."
Developer replied. Read on Shopify
5 starsJul 28, 2026Nappy King AustraliaAustraliaAbout 1 year using the app
"Easy to use."
Developer replied. Read on Shopify
3 starsApr 16, 2026Barbecue Parts DepotUnited States4 months using the app
"You need to add a lazy loader feature, or something similar as it is slowing down my page load speed. After testing in Google Insights ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Multi-language
- Customer insights
Automated responses
- Discounts
- FAQs
- Product recommendations
- Quick replies
- Order updates
- Surveys
Customization
- Color and font
- Chat window
- Welcome messages
- Chat buttons
- Agent avatar
Channels
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- FAQs
Workflow automation
- Auto-reply
- AI responses
- Ticketing
- Rule-based triggers
- Customer notifications
- Feedback surveys
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Products, orders, Online Store, Shopify admin
- View products: Products, product listings, collections
- View orders: All order history for the last 60 days, returns
- Edit Online Store: Online Store pages, theme, checkout page
- View Shopify admin: Legal policies
- View other data: Product and variant inventory
Developer
Jotform
- Apps in the dataset:
- 3
- Address:
- San Francisco, CA, US
- Website:
- not stated
- Support email domain:
- jotform.com
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
Qwry: AI, Helpdesk & Live Chat
No ratings yet · shares 59% of feature handles
BubblaV AI Chatbot
No ratings yet · shares 53% of feature handles
Garrio: Live Chat & Chatbot
5.0(1) · shares 51% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 79 words.Show
- AI chatbots provide real-time, personalized assistance on products and policies.
- Shopify integration keeps product and order details updated no coding needed.
- Smart automation handles inquiries, guides purchases, and recommends products.
- Provide customer support over chat and voice calls with human-like AI responses.
- Your customers can communicate with you via WhatsApp, Instagram, and Messenger.
Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales
These AI-powered help desk solutions help businesses manage customer conversations automatically across chat, FAQ and live interactions. Intelligent agents respond instantly, resolve issues, and guide users in real time, 24/7. A built-in support workspace brings together live messaging, automated replies, and self-service answers to reduce workload and speed up responses. Merchants can provide faster, more consistent help through a scalable communication experience with an AI assistant.
Questions and comments
Questions people ask about Jotform AI Chatbot ‑ Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
36 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.