Shopify app
NewGup — AI Chat & Order Tracking
AI chat with verified order tracking & live product answers
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Gup
- Launched
- August 17, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.65
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$99/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Pricing is set outside Shopify: External charges may be billed by Gup separately from your Shopify invoice. Learn more Developer pricing page
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| free | Free | not offered | none | none stated | 1 AI Agent; 50 AI resolutions / mo (hard cap); 500 knowledge chunks (~100 pages); Website embed & playground; Inbox + draft learnings; 1 full seat · unlimited viewers; Community support; Subscribe at gup.app |
| Growth | $99/month | not offered | none | none stated | 2 AI Agents; 1,500 AI resolutions / mo; $0.25 per resolution overage; 10,000 knowledge chunks (~2,000 pages); Team roles · publish learnings · insight; 2 full seats · unlimited viewers; Callback, contact capture & availability; Shopify Actions · guided order tracking |
| Scale | $299/month | not offered | none | none stated | 5 AI Agents; 5,000 AI resolutions / mo; $0.25 per resolution overage; 50,000 knowledge chunks (~10,000 pages); Email channel · Branded From address; 5 full seats · unlimited viewers; Callback, contact capture & availability; Shopify Actions · guided order tracking |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Callback
Automated responses
- FAQs
- Greetings
- Product recommendations
- Order updates
Customization
- Chat window
- Business hours
- Welcome messages
- Chat buttons
Channels
- Live chat
- Chatbot
- Contact form
Workflow automation
- AI responses
- Order tracking
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View store data
Products, orders
- View products: Inventory, products, collections
- View orders: Order fulfillments, all order history for the last 60 days
Developer
Gup
- Apps in the dataset:
- 1
- Address:
- 3 Arbuthnot Road, Hong Kong, HK, hk, HK
- Website:
- www.gup.app
- Support email domain:
- gup.app
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
AnswerAI Chatbot & Live Chat
5.0(19) · shares 58% of feature handles
ThumbCrowd AI Commerce Support
No ratings yet · shares 53% of feature handles
AppiFire AI Chat
5.0(1) · shares 50% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 93 words.Show
- Verified order tracking after order number + checkout email match
- Product answers from your live catalog — variants, prices, availability
- AI chat on your site with human handoff and a light support inbox
Gup is AI chat for your store — verified order tracking and product answers from your live catalog.
Gup is an AI chat agent for your storefront — trained on your knowledge, with optional live store Shopify Actions.
Shoppers get instant FAQ answers in your widget. With store Actions enabled: verified order tracking (order #+checkout email) and product recommendations from your live catalog — read-only, no refunds or cancellations.
Includes a lean inbox for handoffs, not a full ticket desk. Install to connect your store; sign up at gup.app to deploy the widget.
Questions and comments
Questions people ask about Gup — AI Chat & Order Tracking, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.