Shopify app
EmergingGladly: AI Shopping Assistant
Personalized 24/7 support across email, live chat, and more.
- Rating on Shopify
- 4.7(29)
- Reviews
- 29
- Developer
- Gladly Inc
- Launched
- February 16, 2021
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.57
category median 4.53
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
3%
1 of 29
Starting price
$250/month
band: $100 to $299
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Pricing is set outside Shopify: External charges may be billed by Gladly Inc separately from your Shopify invoice. Learn more Developer pricing page
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free plan | Free | not offered | none | none stated | 100 AI interactions to test out; AI agent for chat & email; Shopify product recommendations; Integrates with Shopify, Klaviyo & more; 1 team member seat |
| Starter cap | $250/month | not offered | none | Set your monthly limit and pay as you go. Everything in the free trial + unlimited interactions up to your spending cap. | $1.50 per AI Resolution; $0.25 per AI Assist; $120/mo per team member |
Rating distribution
29 ratings on the listing at crawl time.
- 5 stars22(76%)
- 4 stars5(17%)
- 3 stars1(3%)
- 2 stars0(0%)
- 1 star1(3%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJan 23, 2026MaryRuth OrganicsUnited StatesOver 3 years using the app
"We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are ..."
4 starsJan 22, 2026BioPower PetUnited States6 months using the app
"Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an ..."
Developer replied. Read on Shopify
5 starsDec 8, 2025Ollie PetsUnited States6 months using the app
"Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX ..."
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Personalized product picks from shopper requests and history 
2 of 5: AI answers product questions instantly to help shoppers decide 
3 of 5: Shoppers get recommendations and add to cart right in chat 
4 of 5: Every conversation builds on full customer and order history 
5 of 5: AI handles busywork and hands your team the final decision
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- SMS
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Order tracking
- Customer notifications
- Multi-language
- Multi-store
- Analytics
- Reports
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Callback
- Agent analytics
- Encryption
- Customer insights
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- 50+ Integrations
- Attentive 36 apps
- Klaviyo 363 apps
- Postscript 17 apps
- Stella Connect
- Yotpo 61 apps
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Gladly Inc
- Apps in the dataset:
- 1
- Address:
- 60 29th St., #125, San Francisco, CA, 94110, US
- Support email domain:
- gladly.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Gorgias: AI Helpdesk & Chat
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Re:amaze AI Helpdesk & Chat
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Crisp ‑ Helpdesk & AI Chatbot
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Commslayer: AI Helpdesk & Chat
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 98 words.Show
- Product discovery: Recommends the right products from your catalog in chat
- Compare options: Answers product questions, compares items, synthesizes reviews
- Buy in chat: Shoppers add to cart and check out without leaving the conversation
- Remembers every shopper: Past purchases and preferences carry into every chat
- After the sale: Handles orders and returns, then hands off with full context
Help shoppers find and buy the right product in chat, with AI that remembers them after the sale.
Gladly is an AI shopping assistant that helps shoppers find the right product, compare options, and check out without leaving the chat. Gladly remembers every conversation, so when a shopper asks about an order or comes back months later, it already knows what they bought and what they like. It connects to your Shopify catalog and orders, handles post-purchase questions like order status and returns, and brings in your team with full context when a person needs to step in.
Questions and comments
Questions people ask about Gladly: AI Shopping Assistant, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
29 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.