Shopify app
NewFortuna: AI Support Staff
Replace your support staff. Email support, 24/7.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Fortuna
- Launched
- September 3, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$59/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free plan | Free | not offered | none | none stated | not listed |
| Founder | $59/month | $564/year | 14 days | none stated | not listed |
| Small Team | $249/month | $2388/year | 14 days | none stated | not listed |
| Support Team | $599/month | $5748/year | 14 days | none stated | not listed |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Chatbot
- Help center
Workflow automation
- Auto-reply
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Rule-based triggers
- Escalation
- Spam detection
- Order tracking
- Multi-language
- Multi-store
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders
- View customers: Customer data
- View products: Products, collections
- Edit orders: All order history for the last 60 days, returns, order edits
Developer
Fortuna
- Apps in the dataset:
- 1
- Address:
- Douglas, IM
- Website:
- hirefortuna.com
- Support email domain:
- hirefortuna.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 89 words.Show
- Replaces your support staff: answers customer email 24/7.
- Replies grounded in your live Shopify orders, tracking and return policies.
- AI from Google, OpenAI and Anthropic — automatically selected within your rules.
- Refunds within your cap go out; above it, one tap to approve or reject.
- Keep Gmail or Outlook. No helpdesk migration, no new inbox, live in minutes.
Replace your support staff. Fortuna answers email; refunds stay within your limits.
Fortuna connects your Shopify store and Gmail or Outlook inbox, using live order, product, fulfillment, customer and saved-policy context to answer customers by email. Preview AI drafts before enabling Auto. Policy-allowed refunds at or below your saved Auto cap may execute after identity, order, channel, policy and safety checks; above-cap refunds wait for your tap — never refused just for being over the cap. Keep your inbox. Staff on Subscription™. Storefront live chat is not yet available.
Questions and comments
Questions people ask about Fortuna: AI Support Staff, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.