Shopify app
NewAiders: AI Email Support Agent
AI email support that knows your orders and follows your...
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- MKB Trading
- Launched
- September 17, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$59/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 100 inbound emails, once; AI email agent with order lookups; Tiered refund steps and store credit; Spam filter; Every language, auto-detected |
| Starter | $59/month | $590/year | none | $0.44 per additional email | 250 inbound emails per 30 days; Everything in Free; Chargeback Shield; Priority alerts (Email, Telegram, Slack); Product catalog sync; Supplier masking and custom branding; Yearly billing: two months free |
| Growth | $169/month | $1690/year | none | $0.33 per additional email | 1,000 inbound emails per 30 days; Everything in Starter; Brand personality and custom tone; Custom knowledge pages; Advanced negotiation engine; API access; Yearly billing: two months free |
| Scale | $549/month | $5490/year | none | $0.22 per additional email | 5,000 inbound emails per 30 days; Everything in Growth; Dedicated support; Yearly billing: two months free |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
Workflow automation
- Auto-reply
- AI responses
- AI summaries
- Ticketing
- Escalation
- Tagging
- Spam detection
- Order tracking
- Multi-language
- Multi-store
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, store credit, Online Store
- View customers: Customer data
- View products: Inventory, products, collections
- Edit orders: Order fulfillments, all order history, order edits
- Edit store credit: Store credit account transactions
- View Online Store: Online Store pages
- View other data: Locations
Developer
MKB Trading
- Apps in the dataset:
- 1
- Address:
- Jaargetijdenweg 29 3 A, Enschede, 7532 SX, NL
- Website:
- aiders.app
- Support email domain:
- aiders.app
- English support:
- yes
- Resources:
- Privacy policy, App Documentation, changelog
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 82 words.Show
- Answer order and delivery questions using Shopify data and tracking updates.
- Keep replies consistent with your store policies, brand voice and signature.
- Review tickets and approve order actions from your support workspace.
Autonomous AI email support with order tracking, store policies and human approval.
Aiders helps your team handle customer support email using your Shopify orders, tracking updates and store policies. Set your brand voice and refund rules, review conversations in one inbox, and take over when a case needs your judgment or pivot towards complete autonomous control. Tickets bring decisions to your team. Chargeback Shield flags risk signals in support emails for review. Use the playground to test conversations before enabling customer replies.
Questions and comments
Questions people ask about Aiders: AI Email Support Agent, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.