Shopify app
NewEmanuel AI Chatbot & Live Chat
Auto-learns your store and replies in five languages.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- CivSec S.M.A.R.T
- Launched
- May 20, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.65
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$14.99/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Essential | Free | not offered | none | none stated | 150 AI messages per month; Auto-learns your store on install; Guided setup wizard; EU data hosting; Answers in five languages |
| Starter | $14.99/month | $143.88/year | 7 days | none stated | 500 messages/mo; Brand removal; Push notifications; 90-day returning visitor memory; Email support |
| Growth | $29.99/month | $287.88/year | 7 days | none stated | 2,000 messages/mo; 1-year conversation retention; Product recommendations; Unlimited returning visitor memory |
| Pro | $79/month | $758.40/year | 7 days | none stated | 10,000 messages/mo; Anthropic Claude Sonnet 4.6; Custom system prompt; Multi-AI provider (Anthropic + Gemini); AI conversation summaries; Sentiment analysis; Unlimited conversation retention |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Multi-language
- Push notifications
- Behavior tracking
- Customer insights
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Cross-sell
- Upsell
- Surveys
Customization
- Color and font
- Chat window
- Welcome messages
- Chat buttons
- Tagging
- Agent avatar
Channels
- Live chat
- Chatbot
- Self-service
- Contact form
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Rule-based triggers
- Escalation
- Tagging
- Feedback surveys
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Products, orders, Online Store, Shopify admin
- View products: Products, collections
- View orders: All order history for the last 60 days
- Edit Online Store: Online Store pages, theme
- Edit Shopify admin: Legal policies, files
- View other data: Locales
Developer
CivSec S.M.A.R.T
- Apps in the dataset:
- 2
- Address:
- Boermansstraat 29a, Weert, 6001 CG, NL
- Website:
- civsecsmart.com
- Support email domain:
- civsecsmart.com
- English support:
- yes
- Resources:
- Privacy policy, demo store
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Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 92 words.Show
- AI chat that answers product, policy, and FAQ questions
- Five-language widget with automatic visitor-language detection
- Brand customization for color, avatar, name, and widget position
- Guided setup wizard for persona, tone, and knowledge base
- Auto-detection of store policies, products, and pages on install
Add an AI chat that answers product, policy, and shipping questions in five languages.
Emanuel is an AI chat widget for Shopify storefronts. It answers customer questions about products, policies, and FAQs in five languages: English, Dutch, German, French, and Spanish. Tone, persona, and styling are set through a guided wizard. When AI cannot help, push and email alerts notify your team. Optional offline mode switches the widget to a contact form. Conversations, analytics, and settings live in the embedded admin. Data is stored in the EU. Higher volumes available on request.
Questions and comments
Questions people ask about Emanuel AI Chatbot & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.