Shopify app
EstablishedChannel Sales Chat Bot CRM
All-in-one customer service with live chat, pop-ups, and AI
- Rating on Shopify
- 4.8(51)
- Reviews
- 51
- Developer
- Channel Corp.
- Launched
- June 7, 2021
- Pricing
- Free to install. Free trial available.
- Languages
- English, Korean, Japanese
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.75
category median 4.70
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
2%
1 of 51
Starting price
$36/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Plan | Free to install | not offered | none | additional SMS text charges may apply when using the marketing feature | Unlimited customer live chat; Unlimited team chat; Integrations with Email, Instagram; Custom chat widget |
| Early | $36/month | $324/year | 14 days | Extra seats from $3/mo, AI Agent $0.5 per chat, plus usage fees for workflows, marketing & messaging. | not listed |
| Growth | $120/month | $1080/year | 14 days | Extra seats from $3/mo, AI Agent $0.5 per chat, plus usage fees for workflows, marketing & messaging. | not listed |
Rating distribution
51 ratings on the listing when last refreshed.
- 5 stars46(90%)
- 4 stars4(8%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star1(2%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 10, 2022Bathla HomeIndia6 months using the app
"Very helpful for the business. The live chat bot helps interacting with the customer real-time and it gives the business a boost."
Developer replied. Read on Shopify
5 starsOct 7, 2022OTG NEW YORKUnited States3 months using the app
"This app is a great marketing/business tool to use. Once you get to know the app, it is very easy to use and there are ..."
Developer replied. Read on Shopify
5 starsJan 12, 2022Soundporium Music StoreUnited StatesAbout 2 months using the app
"This app is pretty amazing! Robyn was brilliant and helped us with rebranding our business, designing our chat button and with creating marketing campaigns. I ..."
Developer replied. Read on Shopify
Screenshots
5 of 9 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Channel Talk - Your First Sales Concierge 
2 of 5: Talk to Your Customers and Team All in One Place 
3 of 5: Resolve Reputation with AI Agent, ALF 
4 of 5: Send Personalized Marketing Messages 
5 of 5: Organize Your Customers with a Powerful CRM
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Video calls
Automated responses
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Shipping alerts
- Order updates
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Channels
- Live chat
- Chatbot
- Self-service
- Help center
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Tagging
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, store analytics, Online Store
- Edit customers: Customer data
- View products: Products, collections
- Edit orders: All order history for the last 60 days, returns, shipping information
- View store analytics: Reports
- Edit Online Store: Theme, Online Store script tags
- View other data: Locations
Developer
Channel Corp.
- Apps in the dataset:
- 1
- Address:
- 5F Tokyu Yotsuya Building 6-6 Kojimachi, Chiyoda-ku, JP-13, 102-0083, JP
- Support email domain:
- channel.io
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
My AskAI: AI Support Chatbot
No ratings yet · shares 71% of feature handles
Desku: Leading AI Chatbot
4.5(2) · shares 70% of feature handles
Convi: AI Helpdesk & Chatbot
5.0(13) · shares 70% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 68 words.Show
- Sales Concierge - identify and nurture key customers.
- Unlimited Live Chat & Team Chat - quality customer support
- AI Agent ALF - resolve repetitive inquiries with AI and convert customers
- Team Messenger - communicate with your teammates anywhere in the world
- Marketing & Chatbots - unlimited chatbot messages, customizations and automation
Your trusted sales concierge designed to boost sales and LTV through your existing customers.
Channel Talk is your trusted sales concierge to help you convert the existing traffic on your website. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform.
Questions and comments
Questions people ask about Channel Sales Chat Bot CRM, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
51 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.