Shopify app
EstablishedBotSpace: AI Chat & Helpdesk
AI chatbot to sell & support on Email, WhatsApp, IG...
- Rating on Shopify
- 4.8(83)
- Reviews
- 83
- Developer
- BotSpace
- Launched
- December 22, 2023
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.73
category median 4.62
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
5%
4 of 83
Starting price
$15/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Pricing is set outside Shopify: External charges may be billed by BotSpace separately from your Shopify invoice. Learn more Developer pricing page
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 1 seat; Upto 5 workflows; Shared inbox; Broadcasts; Integrations; Analytics |
| Pro | $15/month | not offered | 14 days | AI charged additionally based on outcome | 5 seats; Upto 10 workflows; AI agent; AI copilot; AI moderator; AI insights |
Rating distribution
83 ratings on the listing when last refreshed.
- 5 stars75(90%)
- 4 stars4(5%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star4(5%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 30, 2026VANTUSCARTIndia19 days using the app
"The AI agent is surprisingly natural and handles complex eCommerce queries with ease. It saves our team hours every day by resolving FAQs and order ..."
5 starsSep 8, 2026Loom CollectionUnited Arab EmiratesAbout 2 months using the app
"We recently switched to BotSpace, and it's been really helpful in getting our customer support set up properly with proper reporting. Whenever we run into ..."
5 starsSep 3, 2026Seva ChikanIndia27 days using the app
"We have been using BotSpace for our business WhatsApp communication, and it has been a great experience. The platform is easy to use and helps ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Voice support
- Social media
- Multi-language
- Real-time translation
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
- Cart recovery
- COD verification
- Discounts
- FAQs
- Greetings
- Product recommendations
- Review requests
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
- Surveys
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
- Agent avatar
Channels
- SMS
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Unified inbox
- Auto-assign
- Rule-based triggers
- Order tracking
- Customer notifications
- Multi-language
- Analytics
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- 20+ Integrations
- Instagram 249 apps
- SMS 16 apps
- Voice
- WhatsApp 215 apps
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
BotSpace
- Apps in the dataset:
- 1
- Address:
- House 1, Lane 3, Shankar Nagar, Kharadi Road, Pune, MH, 411014, IN
- Website:
- not stated
- Support email domain:
- bot.space
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
Chatty AI Chatbot & Live Chat
4.9(1,880) · listed as similar by Shopify
Gorgias: AI Helpdesk & Chat
4.3(706) · listed as similar by Shopify
bitChat AI Chatbot & Live Chat
5.0(13) · shares 73% of feature handles
Gladly: AI Shopping Assistant
4.7(29) · shares 73% of feature handles
Crisp ‑ Helpdesk & AI Chatbot
4.0(34) · shares 68% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 90 words.Show
- Recover abandoned carts with AI follow-ups on WhatsApp and Voice
- Convert website and Instagram visitors by answering questions instantly
- Send automated order confirmations, shipment tracking, and more.
- Automate order edits, tracking, returns, and FAQs 24/7
- Send personalized campaigns based on Shopify customer segments
AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS
Most shoppers don’t buy on their first visit, leaving you with abandoned carts and unanswered questions.
BotSpace’s AI agent turns these into sales by instantly answering questions on your site and Instagram, then following up via WhatsApp or automated Voice calls to recover carts. It also automates support tasks (order updates, returns, FAQs) so customers get 24/7 help without adding to your workload.
Result: more conversions, recovered revenue, and happier customers—all from one platform
Questions and comments
Questions people ask about BotSpace: AI Chat & Helpdesk, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
83 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.