Shopify app
EmergingHelpWave AI
Increase sales and automate customer service
- Rating on Shopify
- 5.0(11)
- Reviews
- 11
- Developer
- HelpWave
- Launched
- July 10, 2024
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.58
category median 4.52
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 11
Starting price
$70/month
band: $30 to $99 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Unlimited tickets; Unlimited users; All helpdesk features; Centralize all channels; Advanced statistics |
| Pro | $70/month | not offered | 7 days | From 1000 tickets per month, 0.10€ per additional ticket | Autosolve your tickets 24/7 in 30 min; Solve complex tickets in a few seconds; Unlimited AI automations; All freemium features |
Rating distribution
11 ratings on the listing at crawl time.
- 5 stars11(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 16, 2026ORNEVIAUnited States6 months using the app
"Application très pratique pour centraliser le service client. L’installation a été simple et l’équipe support répond rapidement lorsque nous avons besoin d’aide. Je recommande"
5 starsAug 23, 2026GLOWRIEUnited States3 months using the app
"j'utilise l'application avec les services qui y sont compris , franchement c'est super tout est centraliser , celui qui dirige est super efficace et a ..."
5 starsAug 8, 2026MAGNOCLIPUnited States26 days using the app
"Excellent app, the automation system is really impressive"
Screenshots
5 of 5 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Main 
2 of 5: Unified inbox 
3 of 5: All channels 
4 of 5: Graph builder for automation 
5 of 5: Mobile customer view
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Multi-language
- Behavior tracking
- Customer insights
Automated responses
- FAQs
- Product recommendations
- Quick replies
Customization
- Color and font
- Emojis and stickers
- Chat window
- Welcome messages
- Chat buttons
- Agent avatar
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, Shopify Payments
- Edit customers: Customer data
- Edit products: Products, inventory, collections
- Edit orders: Assigned fulfillment, draft orders, merchant managed fulfillment, all order history, returns, order edits
- Edit discounts: Discount codes and promotions
- Edit Shopify Payments: Shopify Payments dispute evidences, Shopify Payments dispute file uploads, Shopify Payments disputes
- View other data: Locations
Developer
HelpWave
- Apps in the dataset:
- 1
- Address:
- 16192 Coastal Highway, Lewes, DE, 19958, US
- Website:
- helpwave.ai
- Support email domain:
- helpwave.ai
- English support:
- not offered per the listing
- Resources:
- Privacy policy
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Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 41 words.Show
- Email and Meta integration
- AI supervision through a graph-based system and internal processes
- Get advanced statistics
AI-powered customer service platform
Helpwave is a customer service platform that allows a human agent to handle tickets efficiently.
Helpwave is an alternative to Gorgias or Zendesk, ideal for brands looking to reduce their costs while benefiting from advanced AI features.
Questions and comments
Questions people ask about HelpWave AI, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 19, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
11 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.