Shopify app
NewAide: AI Agent & Live Chat
AI-native customer support platform for growing brands
- Rating on Shopify
- 5.0(2)
- Reviews
- 2
- Developer
- Aide Superintelligence Corporation
- Launched
- February 1, 2024
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.71
category median 4.72
Reviews in the last 180 days
0
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
$39/month
band: $30 to $99 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 150 AI replies a month; Aide Helpdesk free for up to 2 members; Unlimited human conversations; Aide Chat on your storefront; AI Agent answers from products & policy; Order status lookups from Shopify; Learns your full catalog, no limits; 1 store, Powered by Aide branding |
| Starter | $39/month | $374/year | 7 days | $0.15 per extra AI reply | 1,000 AI replies a month; Preview replies before going live; Unlimited team members and replies; AI Agent answers and acts on orders; Copilot drafts for your whole team; Full catalog, no product limit; Aide Helpdesk with Gmail; Custom branding on Aide Chat, 1 store |
| Pro | $149/month | $1428/year | 7 days | $0.10 per extra AI reply | 4,000 AI replies a month; Connect Zendesk, Gorgias, or Front; Everything in Starter; Up to 3 stores; We set it up with you on a call; Peak season at plan rate, no cutoff; Security questionnaire support; 99.9% availability target |
| Scale | $499/month | $4788/year | 7 days | $0.07 per extra AI reply | 15,000 AI replies a month; Everything in Pro, unlimited stores; Dedicated account lead; Monthly performance review; Bi-weekly reviews through peak season; 99.9% SLA with service credits; Security review support; BAA available |
Rating distribution
2 ratings on the listing when last refreshed.
- 5 stars2(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 2, 2024Patchstore24GermanyAbout 1 month using the app
"Our team is super happy with Aide! We currently use Zendesk and as such needed an AI solution that works with our existing CX platform ..."
5 starsApr 12, 2024Wicked ClothesUnited StatesAbout 2 months using the app
"We have been working with Aide for a couple of months now and they have been exceedingly responsive and helpful to our needs. Throughout the ..."
Developer replied. Read on Shopify
Screenshots
4 of 4 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 4: Aide for Automating Customer Support Operations 
2 of 4: Understand customer needs and requests 
3 of 4: Automate operations like returns and exchanges 
4 of 4: Answer questions with knowledge articles
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Chatbot
- Self-service
- Help center
Workflow automation
- Auto-reply
- Response templates
- AI responses
- Ticketing
- Auto-assign
- Rule-based triggers
- Tagging
- Order tracking
- Multi-language
- Multi-store
- Analytics
- Reports
Real-time messaging
- AI chatbots
- Email chat
- Multi-language
- Agent analytics
- Customer insights
Automated responses
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
Customization
- Color and font
- Chat window
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Custom APIs
- Front
- Gmail 81 apps
- Gorgias 183 apps
- Salesforce 75 apps
- Zendesk 120 apps
Shopify surfaces: Checkout, Customer accounts, Shopify Flow
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, store analytics, Online Store, Shopify admin
- View customers: Browsing behavior, customer data
- View products: Inventory, products, collections
- Edit orders: Order fulfillments, all order history, returns, shipping information, draft orders, merchant managed fulfillment, order edits, third-party fulfillment
- Edit store analytics: Web pixels
- Edit Online Store: Theme, Online Store page content on a path controlled by the app
- View Shopify admin: Legal policies
- View other data: Locations, Shopify Markets settings
Developer
Aide Superintelligence Corporation
- Apps in the dataset:
- 1
- Address:
- Suite 2400, 333 Bay Street, Toronto, ON, M5H 2T6, CA
- Website:
- aide.app
- Support email domain:
- aide.app
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Chatty AI Chatbot & Live Chat
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Gorgias: AI Helpdesk & Chat
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No ratings yet · shares 63% of feature handles
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 102 words.Show
- AI agent resolves order status, address changes and cancellations end to end
- Choose per topic: AI drafts for your team to approve, or AI replies on its own
- Works in Aide Helpdesk, or inside the Zendesk, Gorgias or Front you already use
- Preview how Aide answers real questions before you turn it on for customers
- Copilot drafts your team's replies from order data and your store policies
An AI agent that answers customers and acts on orders. Use Aide Helpdesk or the helpdesk you have.
Aide is an AI helpdesk for Shopify stores. The Aide AI Agent learns your products, policies and full catalog, then answers customers and takes action on orders, from order status to cancellations. Run it in Aide Helpdesk with Gmail and Aide Chat on your storefront, or connect the Zendesk, Gorgias or Front account you already use. When a customer needs a person, Aide hands the conversation to your team with the context, and Copilot drafts their replies. Preview any reply before it goes live.
Questions and comments
Questions people ask about Aide: AI Agent & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.