Shopify app
NewTicket Flow ‑ Better support
Let customers open tickets, reply in your Admin page
- Rating on Shopify
- 5.0(6)
- Reviews
- 6
- Developer
- South tech
- Launched
- May 26, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English, French
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.75
category median 4.72
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 6
Starting price
$9.90/month
band: Under $10 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Plan | Free | not offered | none | none stated | not listed |
| Premium | $9.90/month | $99/year | 30 days | none stated | Email notifications; Clients and Admin tickets; AI responses generation; Admin only tickets (for intern tickets); Bulk tickets edit; Easy "One-Click" full instalaltion |
Rating distribution
6 ratings on the listing when last refreshed.
- 5 stars6(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 8, 2026DewlyPakistan4 days using the app
"Great app to centralize client support and keep track of everything without flooding our email box"
5 starsJul 28, 2026AEKONIK PHPhilippines27 days using the app
"This app really helped me manage tickets on my store, I recommend it."
5 starsJul 10, 2026Mini WonderPakistanAbout 24 hours using the app
"We've had a great experience with TicketFlow. It's simple to use, keeps our support tickets well organized, and helps our team respond to customers much ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Help center
- Contact form
Workflow automation
- AI responses
- Reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, orders, custom data, Shopify admin
- View customers: Customer data
- View orders: All order history for the last 60 days
- Edit custom data: Metaobject definitions, metaobjects
- Edit Shopify admin: Files
- Edit other data: Locales, Online Store navigation
Developer
South tech
- Apps in the dataset:
- 2
- Address:
- 1209 Mountain Road Pl NE, Albuquerque, NM, 87110, US
- Website:
- theticketflow.com
- Support email domain:
- theticketflow.com
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Webkul Helpdesk Support‑UVdesk
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No ratings yet · shares 43% of feature handles
Ticketline: Support Tickets
5.0(1) · shares 33% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 85 words.Show
- Customer support tickets with a shared conversation thread
- Customers can open tickets for a specific order and add attachments
- Admin ticket creation with customer search and order picker
- Ticket status updates and bulk actions (update status, delete)
- Internal-only tickets for team workflows
TicketFlow centralizes support tickets and order context. Manage requests and reply with your team.
TicketFlow provides a simple ticketing system for customer support.
Customers can open a support ticket from a storefront support page, pick one of their own orders, attach files, and follow the conversation. Merchants can create tickets in the admin by selecting a customer and picking an order, then reply with attachments, update ticket status, and manage tickets in bulk. TicketFlow can also create internal-only tickets that are not visible to customers.
Questions and comments
Questions people ask about Ticket Flow ‑ Better support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
6 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.