Shopify app
NewTicketline: Support Tickets
Support tickets linked to every order, in the customer account
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Bodanius
- Launched
- March 2, 2026
- Pricing
- From $4.99/month. Free trial available.
- Languages
- English, French, German, Italian, Japanese, Spanish, Danish, Dutch, Swedish, Norwegian, Turkish
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.65
category median 4.65
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$4.99/month
band: Under $10 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $4.99/month | $49.99/year | 7 days | none stated | 150 Tickets/month; 1 team member; Email notifications; 5MB x 3 attachments; Custom issue types; Order linking |
| Growth | $8.99/month | $89.99/year | 7 days | none stated | 400 Tickets/month; 3 team members; Email notifications; 10MB x 5 attachments; Custom issue types; Order linking |
| Pro | $19.99/month | $179.99/year | 7 days | none stated | Unlimited Tickets; 10 team members; Email notifications; 20MB x 10 attachments; Custom issue types; Order linking |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsMay 27, 2026Dream DragonsUnited States7 days using the app
"Highly recommend! Really happy with this app, it works great. Support was also incredibly fast and helpful when I had a few questions."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Self-service
- Help center
- Contact form
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, orders, Online Store
- View customers: Customer data
- View orders: All order history for the last 60 days
- Edit Online Store: Online Store page content on a path controlled by the app
Developer
Bodanius
- Apps in the dataset:
- 3
- Address:
- 8 The Green, STE A, Dover, DE, 19901, US
- Website:
- ticketline.app
- Support email domain:
- bodanius.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 93 words.Show
- Every ticket auto-links to its order, with items, totals and attachments
- Customers raise tickets from their account or the order status page
- Track, assign and resolve every ticket from one dashboard in admin
- Automatic email updates keep customers informed at each status change
- Cut chargebacks by giving customers an easy way to reach you first
Let customers raise order-linked support tickets from their account. Fewer emails, fewer disputes.
Ticketline puts support tickets inside your Shopify customer accounts. Customers open a ticket from their account or the order status page, and it arrives already linked to the order, with items, totals, and attachments included. Track and resolve everything from one dashboard in your admin. Automatic email updates keep customers informed at every step, so 'any update?' emails stop. Give small issues an easy path to you before they become chargebacks. Set up in minutes. No live chat to manage.
Questions and comments
Questions people ask about Ticketline: Support Tickets, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.