Shopify app
NewSupportReply
Save time with AI replies to DMs about orders and...
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- WJETH Ventures
- Launched
- August 13, 2025
- Pricing
- From $4.99/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$4.99/month
band: Under $10 · 10-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Start | $4.99/month | $49.99/year | 10 days | none stated | 50 Automated Replies per Month |
| Grow | $19.99/month | $199.99/year | 10 days | none stated | 350 Automated Replies per Month |
| Scale | $49.99/month | $499.99/year | 10 days | none stated | 1000 Automated Replies per Month |
| Enterprise | $199.99/month | $1999.99/year | 10 days | none stated | 10,000 Automated Replies per Month |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- FAQs
Workflow automation
- Auto-reply
- AI responses
- Escalation
- Order tracking
- Multi-language
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Device and activity data
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View store data
Products, orders
- View products: Products, collections
- View orders: All order history for the last 60 days
Developer
WJETH Ventures
- Apps in the dataset:
- 1
- Address:
- Basingstoke, ENG, GB
- Website:
- www.supportreply.com
- Support email domain:
- pm.me
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Tidio: AI Chatbot & Live Chat
4.8(1,356) · listed as similar by Shopify
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TBit ‑ Whatsapp & Instagram
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Yuma AI
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Zencrypt — AI Support Agent
No ratings yet · shares 54% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 84 words.Show
- Instantly reply to Instagram DMs with AI
- Provide real-time shipping updates using order number
- Customizable FAQ replies for common questions
- Your customers can request a human and you'll get notified in the app
- Customize your bot’s name to match your brand
Reduce support time and improve customer satisfaction with instant Instagram support replies
Reply to Instagram DMs instantly with AI-powered support that boosts satisfaction and saves time. Customers get real-time shipping updates by entering their order number, or answers to FAQs you control. You can customize your bot’s name, set up tailored responses, and get notified when a human needs to step in. Fully embedded in Shopify and GDPR compliant, it frees your team from repetitive support so you can focus on growing your business.
Questions and comments
Questions people ask about SupportReply, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.