Shopify app
NewZencrypt — AI Support Agent
AI resolves tickets end-to-end:refunds, returns, cancellations
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Zencrypt
- Launched
- September 21, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.72
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$49/month
band: $30 to $99 · 3-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Plan | Free | not offered | none | none stated | 50 AI conversations / month; 24/7 AI ticket resolution; Refunds, returns & cancellations; Address & discount code edits; Order & shipping tracking; Storefront AI chat widget; Manual approval or auto mode; One-click human escalation |
| Starter Plan | $49/month | not offered | 3 days | none stated | 300 AI conversations / month; Everything in Free; Email support |
| Growth Plan | $149/month | not offered | 3 days | none stated | 1,000 AI conversations / month; Everything in Free; Priority email support |
| Scale Plan | $399/month | not offered | none | none stated | 3,000 AI conversations / month; Everything in Free; Priority email support; Onboarding assistance |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- FAQs
Workflow automation
- AI responses
- Ticketing
- Auto-assign
- Escalation
- Spam detection
- Order tracking
- Multi-language
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, Shopify admin
- Edit customers: Customer data
- View products: Inventory, products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days, shipping information, returns
- Edit discounts: Discount codes and promotions
- View Shopify admin: Legal policies
Developer
Zencrypt
- Apps in the dataset:
- 1
- Address:
- Bangalore, KA, IN
- Website:
- not stated
- Support email domain:
- zencrypt.co.in
- English support:
- yes
- Resources:
- Privacy policy
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 88 words.Show
- Refunds — auto-refund up to a limit you set, or approve every refund
- Order cancellations — cancels unfulfilled orders and refunds the payment
- Returns — starts a Shopify return on fulfilled orders
- Address updates — corrects the shipping address before the order ships
- Discount codes — creates single-use codes for retention requests
Zencrypt's AI agent handles customer chats, issues refunds, processes returns and tracks shipments.
Zencrypt is an AI customer-support agent for Shopify stores. It answers customer questions and completes the work behind them: issuing refunds, processing returns, cancelling orders, updating shipping addresses, applying discount codes and looking up live tracking. Every action runs through your Shopify admin, and by default nothing is executed until you approve it. Customers reach you through a chat widget on your storefront, and every conversation can be handed to a person at any point.
Questions and comments
Questions people ask about Zencrypt — AI Support Agent, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.