Shopify app
NewRetJet ‑ Returns & Exchanges
Easy RMA manager returns, exchanges, complains & warranty
- Rating on Shopify
- 5.0(2)
- Reviews
- 2
- Developer
- RetJet sp. z o.o.
- Launched
- April 7, 2025
- Pricing
- Free plan available
- Languages
- English, Polish, Spanish
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.71
category median 4.57
Reviews in the last 180 days
1
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
$39/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Free 25 requests per month; Customize return/complain portal; Custom return rules; Custom warranty rules; Return products from many orders; Addins; One sales channel |
| Standard 100 | $39/month | $35/year | none | 100 requests per month if exceeded $0.4 | All Free features plus:; 200 requests per month; Returns items validation; Automation of actions; Packing label scanning; Team collaboration; AI Support; Three sales channels |
| Standard 200 | $44/month | $39/year | none | 200 requests per month if exceeded $0.4 | All Basic features plus:; 200 requests per month; Messages templates; Returns statuses; Returns reason; Returns resolutions; AI Assistant |
| Standard 500 | $74/month | $67/year | none | 500 requests per month if exceeded $0.4 | All Advanced features plus:; 500 requests per month; Team coworking; Analytics; Many sales channels; Translations; AI Support |
Rating distribution
2 ratings on the listing at crawl time.
- 5 stars2(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 7, 2026Cloud WearPoland9 months using the app
"Zdecydowanie mogę polecić tę aplikację. Bardzo usprawniła nam cały proces obsługi zwrotów i pozwoliła uporządkować coś, co wcześniej zajmowało sporo czasu. Na szczególne wyróżnienie zasługuje ..."
5 starsApr 8, 2025TortliPoland2 minutes using the app
"We have tested many solutions for managing returns before, but RetJet is unrivaled. Support made specific modifications to the application to suit our requirements. We ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Manual refunds
- Exchanges
- QR codes
Return management
- Automated approvals
- Return portal
- Custom policies
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Apilo
- Baselinker 5 apps
- EasyPost 16 apps
- Inpost Szybkie Zwroty
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
RetJet sp. z o.o.
- Apps in the dataset:
- 1
- Address:
- 1 Maja 22, Bielsko-Biała, 43-300, PL
- Website:
- retjet.com
- Support email domain:
- retjet.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
AfterShip Returns & Exchanges
4.7(1,543) · listed as similar by Shopify
CWILL Returns & Exchanges
4.9(487) · listed as similar by Shopify
Synctrack Returns & Exchanges
4.9(132) · listed as similar by Shopify
Forthroute Returns Portal
5.0(1) · shares 70% of feature handles
ParkPalet Returns
5.0(3) · shares 67% of feature handles
Narvar Return and Exchange
4.5(21) · shares 65% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 80 words.Show
- Intuitive Return Portal: easy-to-use portal for quick returns and shipment.
- Automated Return Workflows: save time with automated return processing.
- Customizable Return Policies: tailor policies to meet store-specific needs.
- Analytics & Insights: get insights to reduce returns and improve decisions.
- Package Identification: identify packages easily by shipment number.
RetJet is a platform that facilitates and automates the handling of returns, exchanges, complaints.
RetJet simplifies the return process for e-commerce merchants, helping build customer satisfaction and retention. With an intuitive return portal, RetJet makes it easy for customers to initiate returns, while merchants save time and reduce costs with automated workflows. Ideal for Shopify stores that want to streamline returns, improve user experience and build customer trust and loyalty, driving repeat purchases. No coding needed, just seamless returns management.
Questions and comments
Questions people ask about RetJet ‑ Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.