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Repliva: AI Customer Support icon

Shopify app

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Repliva: AI Customer Support

AI customer support with order context and MCP agents

Rating on Shopify
No ratings yet
Reviews
0
Launched
May 18, 2026
Pricing
$100/month. Usage charges apply. Free trial available.
Languages
English, Italian

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Helpdesk

#207 of 264

See the ranked table

Rank in Workflow automation

#482 of 584

See the ranked table

Bayesian rating

n/a

category median 4.72

Reviews in the last 180 days

n/a

no dated reviews collected

1 and 2 star share

n/a

no rating distribution

Starting price

Not stated

band: Not stated · 7-day trial

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

PlanPriceBilled yearlyTrialUsage feeIncluded
ReplivaEstimated monthly costnot offered7 daysnone stated500 successful analyses per 30-day cycle; $30 per started block of 200 extra; Unlimited free analyses during trial; Successful reanalyses count toward usage; AI replies with Shopify store context

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Channels

  • Email

Workflow automation

  • Auto-reply
  • AI responses
  • AI summaries
  • Escalation
  • Order tracking
  • Analytics

Automation tasks

  • Email responses
  • Payment status
  • Return processing

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

  • Sensitive data: Name, email address, phone number, physical address
  • Device and activity data: Geolocation, IP address, browser and operating system

View staff and contributor data

Store owner, blog contributors

  • Store owner: Name, email address, phone number, physical address
  • Blog contributors: Email address, IP address, browser and operating system

View and edit store data

Customers, products, orders, Online Store, Shopify admin

  • View customers: Customer data
  • Edit products: Inventory, products, collections
  • Edit orders: Order fulfillments, all order history
  • View Online Store: Online Store pages
  • View Shopify admin: Legal policies
  • View other data: Locations

Developer

Antonino Lombardo

Apps in the dataset:
1
Address:
Via privata Valentino mazzola, 6, Abbiategrasso, MI, 20081, IT
Website:
repliva.it/en
Support email domain:
gmail.com
English support:
yes
Resources:
Privacy policy

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 87 words.Show
  • Connect Gmail or IMAP and organize emails by request type.
  • Ground replies in order details, tracking, products and store policies.
  • Review, edit, translate and send AI drafts from one inbox.
  • Manage follow-ups and review refunds with customer and order context.
  • Connect ChatGPT, Claude Code or a compatible local AI harness through MCP.

Handle support emails with order context. Connect your AI agent through MCP or review drafts.

Repliva connects your support inbox to Shopify orders, tracking, payments and store policies. It classifies requests and prepares replies using your products, FAQs and brand voice. Review drafts, manage follow-ups and inspect refunds, or connect ChatGPT, Claude Code or a local AI harness through MCP. A compatible MCP setup is required; available actions depend on the client and enabled tools and permissions. Your AI agent and model are selected and billed separately.

Questions and comments

Questions people ask about Repliva: AI Customer Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Ask a question or share what worked for your store

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Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.

0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.