Shopify app
NewHelpDesk.com AI Ticketing
Automated help desk for smart, team-based ticket resolution
- Rating on Shopify
- 1.0(1)
- Reviews
- 1
- Developer
- Text
- Launched
- January 6, 2021
- Pricing
- From $34/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.13
category median 4.33
Reviews in the last 180 days
0
from the 1 reviews on the listing page
1 and 2 star share
100%
1 of 1
Starting price
$34/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Team | $34/month | $348/year | 14 days | none stated | Paid users with admin or agent roles; Unlimited free viewers; 5 teams; 5 forwarding addresses; 5 reply addresses; One custom domain |
| Business | $59/month | $600/year | 14 days | none stated | Paid users with admin or agent roles; Unlimited free viewers; 100 teams; 100 forwarding addresses; 100 reply addresses; 100 custom domains |
Rating distribution
1 ratings on the listing at crawl time.
- 5 stars0(0%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star1(100%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starJun 23, 2025Panda MotorworksUnited StatesAbout 1 hour using the app
"Pricing is very miss leading. Charge per agent and even on up charges like Slack integration is per user. For a newer APP with no ..."
Developer replied. Read on Shopify
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: HelpDesk.com: the easiest ticketing system for a team like yours 
2 of 5: All communication channels in one place 
3 of 5: Main HelpDesk.com dashboard for collaborative work 
4 of 5: User-friendly automation setup ideal for repetitive tasks 
5 of 5: Customer insight with shopping history included in the ticket
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-store
- Analytics
- Reports
Automation tasks
- Customer segments
- Customer tags
- Email responses
- Return processing
- Time-based
- Order processing
Customization
- APIs
- Conditional logic
- Custom triggers
- Templates
- Auto-sync data
- Scheduled tasks
- Custom workflows
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- ChatBot
- LiveChat
- Salesforce 16 apps
- Slack 11 apps
- Zapier 43 apps
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View store data
Customers, products, orders
- View customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days
Developer
Text
- Apps in the dataset:
- 1
- Address:
- 101 Arch Street, 8th Floor, Boston, MA, 02110, US
- Website:
- www.helpdesk.com
- Support email domain:
- livechat.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, changelog
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Repliva: AI Customer Support
On Shopify, not yet in the dataset · listed as similar by Shopify
ReturnPilot
On Shopify, not yet in the dataset · listed as similar by Shopify
SubVerse: AI Sales & Support
On Shopify, not yet in the dataset · listed as similar by Shopify
ResponseCX
No ratings yet · shares 45% of feature handles
Re:amaze AI Helpdesk & Chat
4.4(181) · shares 34% of feature handles
Willdesk: Live Chat&AI Chatbot
4.7(383) · shares 28% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 80 words.Show
- Use solid collaboration HelpDesk.com features to solve client cases together.
- Automate ticket resolution with HelpDesk.com rules and macros to save time.
- Use HelpDesk.com AI to sum up any lengthy ticket and refine texts to fit you.
- Customize your message layout to respond professionally and stay consistent.
- Track customer insights using the shopping history in the HelpDesk.com ticket.
Help desk ticketing system to easily manage multiple communication channels and customer relations.
HelpDesk.com centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk.com integrates easily with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.
Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.