Shopify app
NewKnow Reply‑AI Email Engagement
Automatically handle email replies from campaigns/transactions
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Know Reply Inc.
- Launched
- October 27, 2025
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Japanese
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.57
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$20/month
band: $10 to $29 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free to install | Free | not offered | none | none stated | Draft reply review; 1 active AI agent; 20 web pages of AI knowledge; 7-day analytics; 50 AI replies/month |
| Starter | $20/month | $200/year | 30 days | Includes up to 1,500 contacts. Additional charges apply based on contact volume. | Draft & auto-send replies; 5 active AI agents; 100 web pages of AI knowledge; 20 documents of AI knowledge; 2 app integrations; 30-day analytics |
| Professional | $28/month | $280/year | 30 days | Includes up to 1,500 contacts. Additional charges apply based on contact volume. | Draft & auto-send replies; 10 active AI agents; 1,000 web pages of AI knowledge; 50 documents of AI knowledge; 5 app integrations; Escalation routing; Advanced analytics (2 yr history) |
| Premium | $40/month | $400/year | 30 days | Includes up to 1,500 contacts. Additional charges apply based on contact volume. | Draft & auto-send replies; 25 active AI agents; 5,000 web pages of AI knowledge; 100 documents of AI knowledge; Unlimited app integrations; Custom escalation types; Advanced analytics (2 yr history) |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Channels
- Chatbot
Workflow automation
- Auto-reply
- AI responses
- AI summaries
- Order tracking
- Multi-language
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, Online Store
- Edit customers: Customer data
- View products: Inventory, products, collections
- Edit orders: Draft orders, order fulfillments, order edits, all order history for the last 60 days, returns
- Edit discounts: Discount codes and promotions
- View Online Store: Online Store pages
Developer
Know Reply Inc.
- Apps in the dataset:
- 1
- Address:
- 8 The Green Suite B, Dover, DE, 19901, US
- Website:
- not stated
- Support email domain:
- knowreply.email
- English support:
- yes
- Resources:
- Privacy policy, FAQ
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 91 words.Show
- AI agents handle replies to campaign and no-reply marketing emails
- Answers are Shopify-aware referencing products, orders, and customer details
- AI agents take action across connected systems
- Insights dashboard summarizes customer topics, needs, and activity
No more no-reply campaigns and order emails: Know Reply's AI answers customers like your brand would
Know Reply uses AI to answer customer replies to your campaign and no-reply emails. It connects to your Shopify store to reference products, orders, and customer details so responses are relevant to each shopper. The app sends on-brand replies automatically, with configurable tone and knowledge base, and can hand off to your team when human follow-up is needed. A built-in dashboard summarizes topics, intent, and activity to inform campaign planning. Multi-language support of customer emails.
Questions and comments
Questions people ask about Know Reply‑AI Email Engagement, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.